Teller/Member Service Representative

Duties and Responsibilities include but are not limited to the following:

• Serve as a primary Member Service Representative (MSR). 
  • Meet member needs by maintaining knowledge of all company products and services. 
  • Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy. 
  • Determine acceptability of negotiable items and place holds on deposited funds when applicable. 
  • Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union. 
  • Learn to recognize member’s needs and recommend appropriate products and services while providing quality member service. 
  • Strive to balance cash drawer each day. 
  • Strive to meet MSR cross sell goals and work to support all branch goals and initiatives. 
  • Assist with processing night drop. 
  • Assist in balancing branch cash machines. 
  • Assist members in accessing safe deposit boxes. 
  • Answer member telephone inquiries. 
• Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch. 
• Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information technology security. 
• Complete all required compliance training. 
• Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information. 
• Prepare all daily work items for transfer to the appropriate departments. 

Qualifications:

• Must have a HS diploma or GED and be at least 18 years of age. 
• Must be able to work a flexible schedule and travel to other office locations when needed. 
• Must be able to stand for long periods of time and do some heavy lifting. 
• Must have 1-2 years of cash handling experience. 
• Banking experience preferred. 

Benefits and Compensation:

• Bonus and incentive opportunities 
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.