Customer Service Specialist

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Service Specialist in Virginia Beach, Virginia, to support our fast-growing Voice (MSS) division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING:

• Serving as the first point of contact for customers, vendors, and visitors by providing professional and responsive support via phone, email, and in-person interactions.
• Coordinating equipment repair and depot service activities, ensuring service requests are processed, tracked, and completed in a timely manner.
• Receiving, tracking, staging, and distributing products and equipment to support customer, sales, and service operations.
• Preparing and processing outbound shipments, equipment returns, and related documentation while ensuring accuracy and timely completion.
• Supporting inventory management activities, including inventory tracking, stock organization, inventory counts, and maintaining accurate inventory records.
• Updating and maintaining purchase orders, equipment records, and other operational documentation.
• Generating and maintaining reports, records, and documentation to support daily business operations.
• Assisting with scheduling and dispatching field service technicians to support customer and operational needs.
• Creating, updating, and maintaining service tickets and work orders, ensuring accuracy and timely completion.
• Collaborating with service, operations, sales, and other internal teams to support customer satisfaction and business objectives.
• Promoting a safe, positive, and productive work environment while performing other duties as assigned.

WHAT YOU WILL BRING TO THE TEAM:

• 2+ years of experience in customer service, customer operations, inventory management, shipping and receiving, service coordination, logistics support, sales support, or a related administrative role.
• Experience working in an operational, service, logistics, or inventory-driven environment is preferred.
• Excellent knowledge and experience using Microsoft Office Products, including Microsoft Word, Microsoft Excel, and Outlook, are required.
• Professional communication in both spoken and written forms within all levels of the organization is required.
• Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
• Strong organizational and administrative skills. Detail-oriented. 
• Discretion; able to handle confidential and proprietary information appropriately. 
• High level of integrity. 
• Experience in an office setting preferred.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work onsite in our Virginia Beach, VA office Monday through Friday, 8:00 am-5:00 pm.

Reporting Address: 3440 Chandler Creek Rd #101, Virginia Beach, VA 23453

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending; frequently utilize near vision for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.

DIRECT REPORTS:

No Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 65,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies. 

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA; it’s integral to who we are and extends beyond our customers to our employees, partners, shareholders, and communities. 

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”

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