Assistant Facilities Manager

The Assistant Facilities Manager is responsible for supporting the operation, maintenance, and reliability of critical facility infrastructure systems. This role assists in ensuring the safe, efficient, and uninterrupted performance of building systems, including HVAC, electrical, mechanical, and related support equipment. The Engineer collaborates with facility management, contractors, and internal stakeholders to maintain operational excellence, regulatory compliance, and sustainability objectives. 

Key Responsibilities 

Own and Run Site Services 

• Assist in managing and overseeing the day-to-day operations of critical infrastructure facilities, ensuring optimal performance and reliability.  

• Support the design and implementation of maintenance strategies to ensure the safety and efficiency of facility systems.  

• Develop and maintain procedures for routine and emergency maintenance, ensuring compliance with relevant codes and standards.  

• Monitor facility systems, including HVAC, electrical, and mechanical systems, to identify potential issues and implement corrective actions.  

• Coordinate with vendors and contractors to schedule and oversee maintenance and repair work.  

• Assist in developing and managing budgets for facility operations and maintenance.  

• Ensure all facility documentation, including maintenance logs and safety records, are accurately maintained.  

• Conduct regular inspections and audits of facility systems and operations to ensure compliance with regulatory requirements.  

• Participate in the development and implementation of sustainability initiatives to improve energy efficiency and reduce operational costs.  

• Collaborate with other departments to support facility-related projects and initiatives.  

People Leadership and Workforce Capability 

• Plan staffing, scheduling, coverage, onboarding/offboarding, training, and workload for assigned employees and service teams. 

• Set clear performance expectations; coach, recognize, and develop employees; address performance concerns promptly and consistently with ABM policies and HR guidance. 

• Build a speak-up culture where employees raise safety, service, workload, and customer concerns early and take ownership for follow-through. 

• Identify coverage risks, develop qualified backups, and support succession planning and knowledge transfer for critical roles. 

Service Requests, CMMS, and Performance 

• Own work-order and service-request governance, including intake, priority, dispatch, owner, dependencies, service-level timing, customer updates, evidence, repeat work, and verified closure. 

• Monitor service levels, aging work, backlog, preventive maintenance, repeat issues, response quality, and customer feedback; identify data gaps and correct them. 

• Use dashboards, action registers, inspections, and service reviews to surface emerging risks, remove barriers, and track corrective actions to completion. 

• Keep operating procedures, site records, work history, inspections, action logs, and reporting accurately and audit-ready. 

Safety, Compliance, and Risk 

• Reinforce safe work practices, stop-work expectations, hazard and incident reporting, required training, contractor controls, and site safety requirements. 

• Coordinate inspections, permits, training records, audit responses, and corrective actions with ABM Safety, HR, Security, and other designated owners. 

• Lead facilities coordination during urgent incidents by protecting people, setting immediate priorities, notifying the right leaders, engaging qualified responders, communicating status, and tracking recovery actions. 

• Escalate safety or regulatory threats, critical outages, repeated failures, access disruptions, and other material risks promptly; remain engaged through resolution. 

• Vendors, Budget, and Commercial Controls 

• • Manage vendor service performance within approved sourcing and contract processes, including scope clarity, access, safety, work quality, schedule, documentation, and performance follow-up. 

• • Monitor operating expenses, labor and overtime, vendor spend, purchase requests, invoice support, accruals, and forecast changes within assigned controls. 

• • Identify service and cost improvements without deferring required maintenance, safety, compliance, or customer needs. 

• • Escalate vendor disputes, contract interpretations, spend outside delegated limits, and requests that could change approved scope or commercial commitments. 

• Client Partnership, Projects, and Improvement 

• • Serve as the primary ABM facilities relationship lead for onsite authorized client stakeholders; clarify needs, communicate facts and options, and manage expectations. 

• • Coordinate approved workplace changes, moves, events, inspections, projects, and service transitions with clear requirements, ownership, communication, risk controls, readiness checks, and closeout. 

• Continuity and Cross-Functional Coordination 

• • Coordinate with Building Engineers, technicians, eMobility, Safety, Security, IT, Procurement, Finance, and qualified trades to plan and complete work safely. 

• • Maintain current contacts, escalation paths, decision records, site procedures, coverage plans, and handoff notes needed to sustain service during absences or transitions. 

• • Assist with ensuring specialized engineering, energized electrical, refrigerant, high-voltage or critical-power, fire-alarm or suppression repair, internal EV-charger repair, engineering design, and other licensed work are assigned to qualified owners. 

What You'll Bring 

• Strong understanding of facility management principles and practices, particularly in critical infrastructure industries.  

• Experience in developing and implementing maintenance strategies and procedures.  

• Knowledge of relevant regulations, codes, permits, and standards, particularly those related to electrical, mechanical, and HVAC systems.  

• Strong problem-solving skills with the ability to identify potential issues and develop effective solutions.  

• Excellent organizational, planning, and documentation skills.  

• Strong communication and interpersonal skills, with the ability to work effectively with vendors, contractors, and internal teams.  

• Proficiency in using facility management software and other relevant tools.  

• Ability to manage multiple tasks and projects simultaneously.  

• Working knowledge of CMMS/work-order systems, service-level reporting, vendor and budget controls, and standard office productivity tools. 

• Ability to manage multiple sites or priorities, communicate clearly with employees and senior stakeholders, and respond calmly to urgent issues. 

• High school diploma or equivalent. Equivalent technical, military, facilities, or operational leadership experience is considered. 

Preferred Skills and Certifications  

• Demonstrated strategic thinking and the ability to pivot and adapt to new approaches when necessary.  

• Strong leadership and team-building skills, with a focus on mentoring and developing team members.  

• Critical thinking and data analytics skills to support decision-making and improve operational efficiency.  

• Commitment to continuous improvement and staying current with industry trends and best practices.  

• Bachelor’s degree in facility management, engineering, or a related field is desirable but not required.  

• 5 years of experience in facility management, preferably in a critical infrastructure industry.  

• Experience with critical systems such as HVAC, electrical, and mechanical systems.  

• Certification in facility management (e.g., Certified Facility Manager (CFM)) is desirable but not required.  

• Familiarity with Agile/Scrum or similar collaborative tools is a plus.  

• Ability to obtain relevant certifications within 6-12 months if not already certified.  

Physical Requirements: 

• Ability to perform physical tasks such as lifting, bending, and climbing as required for facility inspections and maintenance.  

• Availability for on-call duties and emergency response as needed. 

The Successful Candidate is: 

• Highly organized and dependable. 

• Detail-oriented and process driven. 

• Employee and customer focused. 

• Proactive rather than reactive. 

• Comfortable following up and driving tasks to completion. 

• Able to work independently while collaborating effectively with a broader team. 

• Adaptable and comfortable working in an evolving environment. 

• Able to identify potential issues before they impact the employee experience. 

• Visible and connected to employees and customers, and consistent about following issues through verified resolution. 

• A capable people-leader who sets expectations, gives direct feedback, develops talent, and addresses performance gaps fairly. 

• Client-centered while protecting ABM reporting lines, approved scope, service levels, and decision rights. 

• Being agile in an ambiguous environment. 

Working Environment & Role Requirements 

Operating within a fast-paced, professional account environment, this role may support personnel across multiple locations or functional teams. Depending on business demands and priorities, occasional travel and schedule flexibility will be expected. 

Our Standard of Excellence 

Every position supporting this client carries a shared expectation: take ownership, uphold the highest standards, adapt with purpose, and deliver work that earns trust. Whether leading teams, managing operations, or executing critical technical work, every individual contributes directly to the safety, reliability, and performance of this account. 

Travel Requirements: 10-15%