Process Specialist

Description of the position

Supports the continuous improvement of operational and business processes at Lufthansa Technik Puerto Rico, with a strong focus on enhancing efficiency, productivity, and overall operational performance. The position works cross-functionally with departments and management to identify improvement opportunities, analyze processes and performance indicators, develop practical solutions, and support their implementation and sustainability. Through the application of Lean methodologies, structured problem-solving, and Continuous Improvement tools, the position contributes to local and corporate strategic objectives while promoting a culture of Continuous Improvement across the organization.

Essential responsibilities

• Proactively identify, support, and drive process improvement opportunities across the organization to enhance efficiency, productivity, and overall operational performance.
• Analyze existing processes and workflows to identify inefficiencies, eliminate waste, and develop practical and sustainable improvement solutions.
• Work closely with departments and management to understand operational challenges, identify root causes, and prioritize improvement opportunities.
• Lead and facilitate Continuous Improvement initiatives using Lean methodologies, process mapping, root cause analysis, and structured problem-solving techniques.
• Analyze and interpret operational performance indicators (KPIs) to identify trends, performance gaps, and improvement opportunities, translating insights into targeted improvement initiatives.
• Drive and support the implementation of process improvements, ensuring proper follow-up, standardization, and sustainability of implemented solutions.
• Collaborate with cross-functional teams to optimize processes and interfaces between departments, streamline workflows, and enhance overall organizational performance.
• Provide guidance, coaching, and support to management and employees to strengthen the Continuous Improvement culture across the organization.
• Coordinate and monitor process improvement plans and projects in collaboration with management and relevant stakeholders, ensuring alignment with operational priorities and strategic objectives.
• Promote the application of Lean methods and tools, Continuous Improvement, structured problem-solving, and Change Management principles.
• Leverage data analysis, reporting tools, and opportunities for automation and digitalization to support process improvements and informed decision-making.
• Monitor and evaluate the effectiveness of implemented improvements and identify opportunities for further optimization.

Education, skills and competencies

• Associate degree in Business Administration, Engineering, Industrial Management, or related field, or equivalent relevant professional experience.
• Minimum of 2 years of relevant professional experience, preferably in the aviation or MRO industry.
• Strong process-oriented mindset with the ability to identify inefficiencies and translate operational challenges into practical improvement initiatives.
• Knowledge of Lean Management, Continuous Improvement methodologies, process mapping, and structured problem-solving techniques.
• Strong analytical and problem-solving skills, including the ability to understand operational KPIs, identify performance gaps, and use data to prioritize improvement activities.
• Hands-on, solution-oriented approach with the ability to implement and sustain process improvements.
• Understanding of Change Management principles and the ability to engage others in improvement initiatives.
• Strong communication and interpersonal skills, with the ability to collaborate across departments and different management levels.
• Ability to facilitate workshops, improvement initiatives, and discussions with relevant stakeholders.
• Ability to work independently, manage multiple priorities, and take ownership of projects and improvement activities.
• Good project management and organizational skills, with a focus on execution and delivery of results.
• Strong commitment to process governance, standardization, and compliance.
• Commercial awareness and technical understanding of the MRO business are considered an advantage.
• Experience with data analysis and reporting tools (e.g., Power BI), process automation, programming, or digital solution development is considered an advantage.
• Fluent in English, both written and spoken.