GMR Assistant Manager, Retail Operations

Job Title: Assistant Manager, Retail Operations

Location: North Vancouver

Department: Retail

Reports to: Manager, Retail

Role Status: Full-time / Permanent / Salaried

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

Job Summary

The Assistant Manager, Retail Operations is responsible for the day-to-day execution of retail operations across all outlets at Grouse Mountain. This role focuses on delivering exceptional guest experiences, leading teams, and ensuring operational excellence across the sales floor. Working closely with the Retail Manager, this role drives service standards, staff performance, and store execution to achieve departmental KPIs and create memorable guest experiences.

Essential Job Functions

• Oversee the daily operations of all retail outlets, ensuring consistent execution and efficiency
• Lead, coach, and develop Retail Supervisors, Key Holders, and Retail Associates
• Drive a guest-first culture and ensure service standards are consistently met or exceeded
• Manage staffing, scheduling, training, and performance management of retail teams
• Monitor and drive sales performance and department KPIs
• Ensure merchandising standards and in-store presentation align with brand expectations
• Manage opening/closing procedures and daily operational coordination
• Handle guest concerns and feedback to maintain a high Net Promoter Score
• Ensure compliance with company policies, safety standards, and operational procedures
• Complete administrative tasks including payroll, reporting, and daily logs
• Foster a positive team culture aligned with company values
• Support cross-department collaboration and communication
• All other duties as assigned

Supervisory Responsibility
Direct supervision of Retail Supervisors, Key Holders, and Retail Associates.

REQUIRED QUALIFICATIONS AND ABILITIES

• Minimum 2 years’ experience in retail operations
• Minimum 2 years’ experience in a leadership or supervisory role
• Strong customer service and team leadership skills
• Proven ability to drive sales and team performance
• Excellent communication and interpersonal skills
• Ability to multitask and manage a fast-paced retail environment
• Strong organizational and problem-solving skills
• Experience with POS systems and Microsoft Office
• Ability to work flexible hours, including weekends and holidays

WORKING CONDITIONS

Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks. Majority of the work is indoor work with the occasional need to be outside in the elements.

COMPENSATION AND BENEFITS

$51,000 to $56,000 annually

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 6 months of service
• Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.