Director of Hospitality

Description

POSITION: Director of Hospitality

Reports to: Executive Director 

FLSA Status: Exempt   

OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive. Position Summary: The Director of Hospitality is responsible for creating and delivering a best-in-class independent living experience that emphasizes lifestyle, service excellence, and resident satisfaction. This role oversees all hospitality-driven functions—including dining, housekeeping, life enrichment, concierge services, and resident engagement—to ensure a vibrant, engaging, and service-oriented environment.  

Requirements

ESSENTIAL JOB FUNCTIONS: 

•  Supports the mission, vision and goals of the organization, upholding and promoting company culture and vision. 
•  Design and execute a comprehensive independent living lifestyle program that promotes engagement, wellness, socialization, and purpose 
•  Lead the development of signature programming aligned with resident interests (social events, cultural outings, wellness initiatives, lifelong learning) 
•  Foster a hospitality-first culture focused on personalization and proactive service delivery 
•  Continuously evaluate and enhance the overall resident experience through feedback and engagement metrics 
•  Oversee daily operations of:  

     o Dining services o Housekeeping and laundry 

     o Concierge/front desk services 

     o Life enrichment and activities 

•  Ensure consistent delivery of high-quality service standards across all departments 
•  Collaborate with department leaders to create seamless, resident-centered service experiences 
•  Partner with Culinary leadership to ensure dining reflects a restaurant-quality, hospitality-driven experience 
•  Promote flexible dining options, resident choice, and elevated service standards 
•  Monitor satisfaction scores and implement continuous improvement initiatives 
•  Recruit, develop, and lead a high-performing hospitality team 
•  Coach leaders and frontline staff on service excellence, resident engagement, and relationship-building 
•  Foster a culture of accountability, recognition, and continuous improvement 
•  Ensure proper staffing levels aligned with service expectations 
•  Serve as a visible leader, building strong relationships with residents and families 
•  Address concerns proactively and resolve issues with a service recovery mindset 
•  Facilitate resident meetings, councils, and feedback sessions 
•  Develop and manage departmental budgets

EXPERIENCE, QUALIFICATIONS & SKILLS: 

•  Bachelor’s degree in Hospitality, Business, Healthcare Administration, or related field (preferred) 
•  5+ years of leadership experience in:  
• Senior living (Independent Living preferred), or 
• Hospitality, hotel/resort management, or lifestyle-focused environments 
•  Demonstrated experience leading multi-department operations 
•  Strong understanding of hospitality principles applied to senior living 
•  Proven ability to create engaging, lifestyle-driven resident experiences 
•  Exceptional leadership, communication, and relationship-building skills 
•  Financial acumen with experience managing budgets and optimizing operations 
•  Passion for delivering high-touch, personalized service 

PHYSICAL QUALIFICATIONS: 

•  Walk/Stand – must be able to continuously walk and stand.  
•  Environment Condition – must be able to perform work both inside and outside  
•  Sit – sit infrequently  
•  Lift - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds  
•  Carry - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds  
•  Push - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds  
•  Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available  
•  Bend – must be able to bend at the waist, knees, hips and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more.  
•  Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 50 pounds or less.  
•  Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more.  
•  Reach– must be able to reach on a frequent basis. May occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more.  
•  Sensory Vision – must be able to read clearly with or without corrective lenses  
•  Hear - Must be able to hear telephone, audible alarms, bells and signals related to resident safety with or without hearing devices.