Manager of Donation Program Coordination

Description

Lead Partnerships That Save Lives

At Lifeline of Ohio, we believe every donor has the power to save and heal lives. Our success depends on strong partnerships with hospitals, healthcare professionals, and community stakeholders across the state.

We are seeking a strategic and relationship-focused Manager of Donation Program Coordination to lead our hospital development efforts and Donation Program Coordination team. This leader will drive strategies that strengthen hospital partnerships, improve donation outcomes, support team development, and advance Lifeline of Ohio's mission of saving and healing lives through organ, eye, and tissue donation.

This position is ideal for an experienced healthcare leader who excels at building partnerships, leading teams, influencing change, and improving organizational performance.

The Impact You'll Make

As the Manager of Donation Program Coordination, you will provide leadership to a team responsible for maintaining and growing relationships with hospitals throughout Lifeline of Ohio's service area. You will oversee strategic initiatives designed to improve referral performance, donation authorization outcomes, partner engagement, and overall program effectiveness.

Working closely with organizational leadership and external healthcare partners, you will help shape the future of hospital engagement and donation program development across the region.

What You'll Do

Lead Strategy & Program Development

• Develop and execute departmental strategies that align with organizational priorities.
• Establish annual goals, key performance indicators, and performance improvement initiatives.
• Analyze hospital performance data and implement strategies that improve donation outcomes.
• Sponsor and lead initiatives that enhance operational effectiveness, partner satisfaction, and organizational results.
• Stay informed of industry trends, regulatory requirements, and emerging best practices in donation and transplantation.

Build and Strengthen Hospital Partnerships

• Collaborate with healthcare leaders to develop and execute strategic partnership plans.
• Cultivate executive-level relationships with hospital administrators, physician champions, and key decision-makers.
• Address complex partner concerns and serve as a senior point of contact for relationship management.
• Present performance metrics, audit findings, and improvement initiatives to internal and external stakeholders.
• Represent Lifeline of Ohio at regional, state, and national meetings and events.

Drive Quality and Continuous Improvement

• Monitor departmental performance and identify opportunities to improve outcomes.
• Implement and oversee corrective action plans and process improvement initiatives.
• Ensure compliance with organizational, regulatory, and accreditation standards.
• Support data-driven decision-making through analysis of operational and hospital partnership metrics.

Develop Leaders and Build Strong Teams

• Directly lead and mentor Donation Program Coordination Supervisors.
• Foster a culture of accountability, engagement, collaboration, and professional growth.
• Conduct performance reviews, coaching discussions, and development planning.
• Support succession planning and leadership development initiatives throughout the department.

Advance Education and Professional Development

• Oversee hospital education strategies and training programs.
• Support the development and delivery of workshops, presentations, and continuing education opportunities.
• Collaborate with internal stakeholders on recognition programs and partner engagement activities.

What Makes You Successful

You are a strategic healthcare leader who can balance relationship management, operational performance, and team development.

You excel at:

• Building credibility and trust with healthcare executives and clinicians.
• Influencing change through collaboration and data-driven decision-making.
• Leading and developing high-performing teams.
• Navigating complex healthcare environments and stakeholder relationships.
• Identifying opportunities for continuous improvement and executing solutions.
• Communicating effectively with audiences ranging from frontline staff to executive leadership.
• Serving as a passionate advocate for donation and transplantation.

Requirements

Required

• Bachelor's degree.
• Five or more years of experience in hospital development, healthcare leadership, healthcare operations, organ donation, tissue donation, or a related field.
• Knowledge of regulations related to organ, eye, and tissue donation and recovery.
• Demonstrated experience leading teams and developing employees.
• Experience implementing strategic initiatives and process improvement efforts.
• Exceptional communication, presentation, and relationship-building skills.

Preferred

• Master's degree.
• Experience working directly with hospital leadership and executive stakeholders.
• Experience in organ procurement, transplantation, tissue banking, or related healthcare services.