Millwork Order Specialist

JOB TITLE:  Millwork Order Specialist

ABOUT US: Bayer Built Woodworks is a premier manufacturer and distributor of high-quality interior and exterior doors, millwork, and stair systems. As a family-owned company based in Minnesota, we proudly serve the Midwest with industry-leading service, exceptional craftsmanship, and a deep commitment to customer success. Our team is passionate about providing reliable products and outstanding support to builders, dealers, and homeowners alike. At Bayer Built, we believe our people are the foundation of our continued success, and we’re dedicated to fostering a culture of integrity, safety, and growth.

THE QUICK DETAILS:

• Job Type: Full-time
• Pay: $30-$38 per hour
• Hours: Monday - Friday 

BENEFITS:

• Health insurance
• Dental insurance
• Team Member Life Insurance / Dependent Life Insurance
• Short & Long Term Disability
• 401(k) - 401(k) matching
• Paid Vacation & ESST Time
• Holiday Pay
• Hospital Indemnity, Accident and Critical Illness Insurance
• Minnesota Paid Family & Medical Leave

JOB SUMMARY:

The Millwork Orders Specialist is responsible for managing the ordering of millwork products from initial customer inquiry through order completion. This position works closely with the outside sales team, customers, vendors, manufacturers, and internal departments to ensure accurate quotes, properly documented orders, timely delivery, and exceptional customer service.

The specialist serves as a key resource for millwork product knowledge, problem-solving, and order coordination while working alongside the outside sales team. This role also provides ongoing product education to lumberyards and customers, collaborates with internal shops when needed, and cross-trains across various team functions to maintain a comprehensive understanding of Bayer Built products, services, and processes.

ESSENTIAL FUNCTIONS:

• Partner with the outside sales team to assist with problem-solving, quoting, product selection, training, and customer support.
• Process and manage special orders for millwork products, including doors, trim, exterior units, and related materials.
• Review order specifications, measurements, product details, pricing, and lead times to ensure accuracy and completeness.
• Coordinate with vendors and manufacturers regarding product availability, order status, delivery schedules, and discrepancies.
• Provide ongoing product education and training for lumberyards, customers, and team members to strengthen product knowledge and sales effectiveness.
• Collaborate with internal shops and departments to coordinate special requests, resolve issues, and support successful order completion.
• Maintain a thorough understanding of company products, services, procedures, and ordering processes.
• Assist with quotes, returns, warranty claims, order corrections, and other customer service needs.
• Maintain accurate order records, documentation, and information within company systems.
• Build and maintain strong working relationships with customers, vendors, manufacturers, and coworkers.
• Deliver exceptional customer service while balancing accuracy, efficiency, communication, and timely follow-through.
• Completes special projects as requested and performs other duties as assigned.

NECESSARY KNOWLEDGE, SKILLS & ABILITIES:

• Experience in millwork, building materials, residential construction, or special-order processing preferred.
• Working knowledge of doors, trim, mouldings, and related millwork products.
• Strong organizational skills and attention to detail, especially when reviewing specifications, measurements, quotes, and order documentation.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the ability to work effectively with customers, vendors, and internal departments.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing customer needs.
• Proficiency with computer systems, Microsoft Office applications, and order-management software.
• Commitment to ongoing learning through training and cross-functional development.
• Ability to work independently while contributing to a collaborative team environment.
• Customer-focused mindset with a commitment to accuracy, accountability, and dependable service.

EDUCATION AND EXPERIENCE:

• High School Diploma
• 2-4 year post-secondary degree preferred or equivalent experience in the industry

Daily Work Expectations: 

• Accuracy and completeness of quotes, specifications, and orders.
• Timely order processing, communication, and follow-up.
• Effective coordination with vendors, manufacturers, outside sales representatives, and internal departments.
• Prompt identification and resolution of order issues, discrepancies, and delays.
• High levels of customer satisfaction and reliable order fulfillment.
• Growth in millwork product knowledge and effective product education for customers and lumberyards.
• Successful collaboration and cross-training across the sales support team.
• Prompt and professional responses to customer phone calls and email requests.
• Ability to sit, stand, and work at a computer for extended periods.
• Ability to occasionally visit manufacturing, warehouse, or customer locations.
• Ability to review technical specifications, drawings, and product documentation.

Work Environment/Conditions: Active office environment involving many interruptions daily. Environment may become stressful at times. Most work will be done at an office desk. Much of the job will require team members to sit and use hands and fingers for input on keyboard.

Required Work Hours: Primarily a 40-hour work week. Scheduled work hours can vary based on the seasonality of Bayer Built Woodworks, Inc.