PACE Interdisciplinary Operations Manager

Position Summary:

Under the direct supervision of the Senior PACE Program Director, the Interdisciplinary Operations Manager is responsible for standardization and implementation of workflows, training, coaching, and identifying areas of improvement within the IDT Moderator role. This role encompasses training, coaching, ongoing monitoring of key performance indicators, EPIC optimization, and ensuring compliance with all PACE regulatory requirements.

Essential Functions:

• Collaborate with leadership to develop workflows, training programs, and EPIC optimizations that align with PACE regulations and policies, with a strong focus on enhancing patient satisfaction.
• Responsible for the interviewing and selection of IDT Moderators.
• Onboards and trains new IDT Moderators on workflows and role expectations.
• Support leadership in optimizing training materials as needed.
• Ensure all team members are effectively fulfilling their assigned IDT Moderator roles.
• Create and maintain methods of monitoring key IDT compliance areas and overall effectiveness of the IDT Moderators.
• Monitor and report key performance indicators regularly to leadership.
• Communicate operational issues and concerns to the Center Manager, with a focus on continual program improvement and enhancement.
• Ongoingly optimize reporting to increase leadership’s oversight of key areas of the IDT and its services.
• Collaborate with site leadership to ensure standardization and efficiency of all IDT Moderators.
• Assist site leadership in the annual evaluation process for all IDT Moderators.

Site Responsibilities:

• Meets regularly with Site Day Leadership and Technical Managers to review goals, trends, and performance measures for each team member and to facilitate change as needed.
• Ensure that team members understand the importance of their and others’ roles on the team and remain open to the cooperative dynamic of the team. Emphasizes teamwork and collaboration in all Interdisciplinary and cross-team interactions.
• Coordinates orientation and in-service programs for staff to meet regulatory requirements and support performance improvement. Ensures the provision of quality service within expected standards and financial targets. Ensures appropriate utilization of organizational resources.
• Participates in the continued development of the team to improve the team decision- making process, providing support to the team to troubleshoot, advise, teach, coordinate and deliver care and service to participants.
• Partners and collaborates with the QAPI in support of all regulatory activities and compliance measures. Including but not limited to quality improvement projects and implementation.
• Supports the PACE Center Manager and Medical Director in monitoring intake, disenrollment, and panel management activities.
• May be required to fulfill an IDT Moderator role if necessary.

Additional Duties and Responsibilities:

• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Encourages creative thinking, problem-solving, and empowerment as part of the facility management group to improve morale and teamwork.
• Works closely with the Directors and other Managers and Supervisors.
• Possesses excellent organizational skills and ability to follow up on a multitude of tasks daily.
• Performs other related duties as assigned or requested.

Job Requirements:

Education Required (Minimum level of education):

• Bachelor’s degree in healthcare or related field or equivalent relevant experience.

Certifications/Licenses Required:

• None.

Experience Required (Minimum experience):

• Minimum of 2 years experience of working with an Interdisciplinary Team
• Minimum of 2 years experience working with the frail elderly population

Verbal and Written Skills Required to Perform the Job:

• Good oral and written communication skills
• The verbal ability for an accurate and tactful explanation.

Technical Knowledge and Skills Required to Perform the Job:

• Must possess the skills necessary to provide care for geriatric patients, must thrive in a team environment, must possess great organizational and supervisory skills, and ability to effectively handle difficult and unusual interpersonal situations.
• Only acts within the scope of his or her authority to practice.
• Meet a standardized set of competencies for the specific position description established by SD PACE and approved by CMS before working independently.
• Knowledge of medical terminology and working knowledge of Microsoft Windows, MS-Office.
• Knowledge of health programs and eligibility, coding, and healthcare compliance and medical records.

Equipment:

• Personal computer, Electronic Health Record system, or computerized referral system. Fax machine. Telephone devices and voicemail.

Working Conditions  and  Physical  Requirements:    

• Prolonged periods of sitting, minimum walking, and constant telephone communication.
• May be required to work evenings, holidays and weekends.
• Travel to various PACE sites is required.

Universal Requirements:

Pre-employment requirements include I-9, physical, positive background, and reference check results, complete application, new hire orientation, pre- employment PPDs