Administrative Representative - Philadelphia International Airport

Overview

Enterprise Mobility has an exciting opportunity for an Administrative Representative.

The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support. This person will fill a leadership role in facilitating the phone call process, including handling, and resolving escalated customer comments and complaints pleasantly while working over the phone with customers. They will create and maintain a friendly, efficient environment for all customers and employees. They will also assist in administrative task completion.

The starting rate of pay is $17.50 / hour and is PART TIME, working 25 hours week.

This positions is located at the Philadelphia International Airport - 1 Arrivals Road, Philadelphia PA 19153.

Schedule:

• Monday: 9:00 AM - 5:00 PM 
• Tuesday: 9:00 AM - 5:00 PM 
• Wednesday: 9:00 AM - 5:00 PM 

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off
• Employee discounts on car rentals, car purchases and much more!  
• 401(k) retirement plan with company match and profit sharing  

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.  

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. 

Responsibilities

We are hiring now for immediate openings.  Responsibilities include:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• May assist with or perform customer pick-ups in a safe and courteous manner
• Notify Management of any known customer problems 
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed 
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing 
• Perform miscellaneous and backup job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must have at least 1 year of prior customer service, retail, or administrative support experience

• Must have a current and valid driver's license. 

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be living within 30 minutes of the Philadelphia International Airport 
• Must be able to work the following schedule: 
  • Monday: 9:00 AM - 5:00 PM 
  • Tuesday: 9:00 AM - 5:00 PM 
  • Wednesday: 9:00 AM - 5:00 PM