Member Service Representative

Member Service Representative - 12 month term

Branch Location: Stratford

At Provincial Credit Union, we’re more than a financial institution - we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026. We’re on a mission to provide trusted financial advice, education, and planning that empowers Islanders to thrive.

When you join us, you’ll become part of a supportive, innovative team that’s passionate about delivering exceptional member experiences and making a real impact in our communities. If you’re ready to grow your career while helping others grow their financial future, we’d love to meet you.

What You’ll Do:

• Provide account services to members in a courteous and professional manner by receiving, processing and recording financial transactions.
• Inform members of new services and products that may be beneficial to them and direct them to other staff as appropriate.
• Maintain professional and technical knowledge of the position by completing training and development in all associated risk and cash management guidelines as provided.
  

What You Have:

Required Education and Experience

• High School Diploma
• Demonstrated experience and eagerness to provide superior customer service
  

Skills and Abilities

• Experience and eagerness to provide superior customer service. 
• Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy.
• Professional manner and poise, and sensitivity in dealing with confidential information and materials.
• Excellent verbal and written communication skills.
• Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies.  

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

• A Strong, Positive Culture – Work with an engaged, community-focused team where collaboration, respect, and belonging come first.
• Competitive Compensation – Earn a market-aligned salary plus the opportunity for an annual bonus.
• Comprehensive Benefits – Access a flexible health and dental plan, sick time.
• Generous Time Off – Enjoy two weeks of vacation, plus two personal days and two volunteer days to recharge and give back.
• Unique Employee Perks – Annual fitness & clothing allowance.
• Salary Range: $45,870 - $50,967.
• This is a 12 month term position.

Additional Information

• Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).
• Closing Date: October 30th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.