Pharmacy Assistant

About us:

PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We’ve combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month.

PurposeMed consists of Freddie, our complex care business unit, and partner pharmacy network, Affirming Care Pharmacy.

• Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we’re proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA.
• Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Operating from six central hubs—Calgary, Mississauga, and Toronto in Canada, and Los Angeles, New York City, and San Antonio in the US—the team provides patients with an integrated, end-to-end healthcare experience.

We are proud to be ranked #2 on Deloitte’s 2024 list of Canada’s 50 fastest-growing tech companies and recognized as one of Canada’s Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it most—and we make sure to have fun along the way! 

Permanent, full-time opportunity

Location & Hours of Operation: Ability to commute to 98-18 Astoria Blvd, East Elmhurst, NY 11369, United States (currently operating as Max Pharmacy, transitioning to Affirming Care Pharmacy). The Pharmacy is currently open Monday to Thursday from 10:30 AM  to 6:00 PM and Friday from 10:30AM to 4:00PM. As we continue to grow, operating hours may adjust or expand beyond our current schedule to support business needs.

Who we hope to find:

We are looking for a Pharmacy Assistant to join our incredible Affirming Care Pharmacy team in East Elmhurst, NY. Reporting to our Supervising Pharmacist, you will play a vital role in supporting daily pharmacy operations, managing patient outreach, and assisting with prescription intake, preparation, packaging, and shipping under pharmacist supervision. Your work will directly support reducing health disparities and expanding access to care within diverse populations, including those in the LGBTQ2IA+ community. If you genuinely enjoy connecting with patients and want to work somewhere that makes a difference, we highly encourage you to apply!

In this role, you’ll make an impact by:

Driving Patient Outreach & Engagement

• Owning high-volume outbound calls and texts to reach patients at key points in their care journey (new prescriptions, refill follow-ups, lapsed patients)
• Providing exceptional patient support across all communication channels: phone, SMS, email, and secure messaging
• Navigating insurance challenges with patients and proactively identifying solutions
• Maintaining consistent follow-up until contact is made and next steps are confirmed

Supporting Prescription & Pharmacy Operations

• Creating and updating patient profiles and maintaining internal pharmacy databases
• Assisting with the end-to-end prescription fulfillment process: preparing, counting, labelling, packaging, and shipping orders under the direct supervision of a licensed pharmacist
• Gathering complete and accurate prescription and insurance information during intake
• Maintaining an efficient, safe, and tidy dispensary
• Assisting with inventory management, stock replenishment, and unboxing shipments
• Ensuring every request is processed accurately and in accordance with state regulations and pharmacy policies

We need someone who has:

• 1+ years of experience in retail, customer service, or healthcare support (prior pharmacy, clinic, or medical office experience preferred)
• Willingness and interest in becoming a Registered Pharmacy Technician (RPhT) in New York State
• Flexibility to work different shifts, including potentially weekends and evenings
• Familiarity or comfort with healthcare/pharmacy software and data entry
• A positive attitude, a strong sense of urgency, and a team player mentality
• Enjoyment in performing a variety of tasks daily and a fast-paced work environment 
• Strong attention to detail, time-management skills, and the ability to set priorities
• Active listening and strong communication skills (written and verbal)

It would also be great if you have:

• Prior experience in a community, mail-order, or specialty pharmacy setting
• Experience working within the 340B program 
• Experience working with PioneerRx or similar pharmacy management systems.
• Fluency in Spanish

Compensation:

• $19.95-$22.11 per hour, reviewed annually
• The compensation listed above refers to an hourly rate that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base pay is just one aspect of our total rewards at PurposeMed—see our other exciting benefits below! (Please note that the benefits listed are specific to full-time team members and may be adjusted based on your location or employment type).

Do you think you could be our next Pharmacy Assistant? We look forward to seeing your application!

#LI-Onsite

Why you should join us:

• Be part of a team of great people who don’t take themselves too seriously. While we’re serious about the problems we solve, we believe in having fun along the way.
• Make an impact, every single day. We’re providing compassionate, affirming care to many people who have never received the proper support before. 
• Be confident in bringing your whole self to work. Inclusivity is core to how we take care of our patients, our teammates, and ourselves. We create spaces that are safe and affirming. 

What we’re offering (based on full-time, permanent roles in Canada & the USA): 

Along with the benefits below, we offer additional programs and supports designed to help you feel your best—both at work and outside of it. 

• Work flexibly within a team that’s remote friendly; we believe that work should fit around your life*
• 20 vacation days and a team that will remind you to use them!
• Annual winter break closure
• Comprehensive medical, dental, and vision care from your first day of work—we cover 100% of your premiums, with coverage available for dependents
• 8 health/sick days
• Extended mental health coverage
• $20,000 of lifetime coverage for gender-affirming care and procedures (Canada)
• $500 learning fund to use towards courses and other professional development
• Our unique People Potential program, in which you'll partner with your manager to identify opportunities to grow and achieve your full potential

If you are looking for a place that sparks your creativity, helps others, and will push you to be your best, then you’ll love PurposeMed.

PurposeMed is committed to being an equal-opportunity employer, and we highly encourage those from excluded and marginalized communities to apply. This includes groups such as (but not limited to): Indigenous, Black, and racialized communities, trans and non-binary, LGBTQ2S+, disabled, and HIV-positive people. You don’t have to check every single box above. If the job description gets you excited and you think you could contribute your expertise to our team—we hope you’ll apply!

*Most of our roles are performed virtually from home across Canada and the USA. Team members working onsite at Affirming Care pharmacies do need to be physically present.