Office Support III (Juvenile Probation Department)

• New Hires Hourly Starting Rate -$23.22
• 35 Hours Per Week

POSITION SUMMARY:

Performs a variety of advanced correspondence and clerical duties, including typing various documents, preparing and processing Court documents, and inputting and maintaining the database.

POSITION RESPONSIBILITIES:

Essential Functions

The duties and responsibilities of this position include, but are not necessarily limited to:

• Interprets, types, and processes various Court documents and adds Court information to case files. Attends remote court hearings and prepares court orders based on the Judge’s instructions.
• Prepares various reports, evaluations, letters, memos, dictation, forms, court lists, etc. from written or dictated form; reviews and proofreads all work, checking for spelling and grammatical errors.  Maintains the good condition of case files.
• Inputs and updates information in the case management database, the Commonwealth of Pennsylvania Common Pleas Case Management System (CPCMS), face sheets, and all related databases and files.
• Answers telephone calls, waits on visitors, and directs them to the appropriate people.  Responds to citizen inquiries by giving general information only.
• Availability to cover the front desk reception area, greeting visitors and answering phones on an as-needed basis. 

MINIMUM EDUCATION AND EXPERIENCE:

• High school diploma or G.E.D. certification from a recognized issuing agency. 
• Minimum of two (2) years of experience in advanced typing and office practices, including working with varied computer applications, including Microsoft Word, Outlook, and Excel.
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Basic elements of English language usage, comprehension, reading, spelling, and arithmetic.
• Ability to perform routine clerical work, including typing, filing, answering telephones, and waiting on visitors.
• Ability to utilize various computer equipment and software, including Microsoft Word and Excel.
• Ability to operate standard office equipment, including photocopier, fax machine, computer, and printer.
• Ability to type quickly and accurately.
• Ability to understand and carry out oral and written directions.
• Ability to maintain cooperative working relationships.
• Ability to communicate effectively orally and in writing.
• Ability and willingness to learn and to perform tasks of progressively increasing difficulty.
• Ability to work independently and as a team.
• Ability to be a self-starter and work with little supervision.
• Ability to make some independent judgment.
• Ability to handle stress.
• Physical presence in the office is required.

PHYSICAL DEMANDS:

Work involves walking, talking, hearing, using hands to handle or feel objects, tools, or controls, and reaching with hands and arms.  Vision abilities required by this job include close vision and the ability to adjust focus. The employee must occasionally lift and/or move up to 10 pounds a distance of fifteen (15) feet or less.

WORKING ENVIRONMENT:

Normal cubicles and individual office environment. Work is primarily performed during regular business hours; however, occasional evening or weekend work may be required based on the department’s needs. The position may require working in moderately noisy to loud environments, including cubicles and communal workspaces, and participating in frequent collaborative team meetings. The work environment may include a fast-paced setting with frequent interruptions, changing priorities, and interactions with employees, the public, and other stakeholders. 

This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position and may be changed where appropriate.