Patient Care Coordinator

JOIN OUR TEAM

Schuster Physical Therapy (SPT) is looking for a PATIENT CARE COORDINATOR

Join Our Dynamic Team at Schuster Physical Therapy in Hickory, NC!

Position: Patient Care Coordinator

Setting: Outpatient private practice

Location: Hickory, NC

Coverage: Full-time

Company Story

We hire first for a TEAM-CULTURE FIT.

The purpose of Schuster Physical Therapy is TO ENHANCE LIVES - to return people to health so they may enjoy life more fully. To develop a work environment that is fulfilling to our employees and provides longevity, growth, and reward.

We are seeking someone who is:

• Dependable and takes ownership of their role
• Confident working independently while knowing when to ask thoughtful questions
• Detail-oriented and proactive in solving problems
• Reliable, consistent, and accountable
• Committed to supporting the team
• Team-oriented and will coordinate with supervisor to ensure smooth daily operations

Our Values

WE EMPOWER EACH OTHER - We create a dynamic, forward-moving environment to celebrate the lives of patients and team members.

WE SEEK GROWTH - We are always looking to grow and improve ourselves. We strive for excellence.

WE GENUINELY CARE - We listen to and serve people above and beyond what is typically expected. We consider the human element in each situation to meet people where they are and help them reach their goals.

WE FACE CHALLENGES WITH OPTIMISM - We work through challenges with grace and optimism to implement the best solution.

WE ARE STEWARDS OF OUR BUSINESS - Although we do not strive for profit alone, we recognize that proper stewardship provides opportunity, progress, and longevity for a healthy business.

WE DO THE RIGHT THING - We strive to function and operate with ethics and integrity in all that we do – both administratively and clinically to provide the best care possible and create a healthy work environment.

Job Overview & Work Site

Principal Responsibilities and Tasks

• Naturally joyful demeanor is absolutely required! 
• Builds genuine and authentic relationships with patients 
• Builds and reviews charts prior to patient visit to determine need for referral or pre-authorization. 
• Obtains and inputs pre-authorization, insurance, and demographic information into our Electronic Medical Records system. 
• Verifies patient benefits and eligibility prior to completing referral. 
• Reminds patients of upcoming appointments and/or changes to schedule. 
• Collects payments and pertinent insurance information. 
• Provides patients, family members and referral sources with information pertaining to policies and procedures as well as services provided at SPT. 
• Schedules patients for evaluations, re-evaluations and treatments. 
• Scans and files paperwork accurately for team success. 
• Maintains inventory, orders supplies and performs other office related duties.
• Always adheres to HIPPA guidelines.

Benefits

• Medical/Dental/Vision insurance  

• 401K with company matching

• Paid holidays 

• Paid time off 

• Company-paid employee life insurance  

• Voluntary life insurance options 

• Short and long-term disability options 

• Employee assistance program (including mental health services) 

Compensation typically ranges from $15–$18/hour, with the opportunity for higher pay based on experience and fit.

Take a moment to check out our clinic and team at SCHUSTERPT.COM, read our Google Reviews, and visit us on social media to learn more about us.

License & Experience

As a Member Of Our Team, You’ll Experience

• At Schuster Physical Therapy we are a team. We take time to celebrate each other’s contributions and treat each other with respect. Ultimately, we support each other’s growth. 
• A supportive and collaborative work environment. 
• A hard working yet lighthearted and playful atmosphere. 
• A comprehensive benefits package 
• Work- Life Balance 
• Mentoring and professional development.

What You Need To Be Successful 

• High School Diploma or equivalent (GED) is required. College education is preferred. 
• Three years of work experience in an administrative or clerical position- ideally in a health care setting/ medical office performing relevant clerical activities. (Medical office experience is not a requirement for the right candidate.)

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