Relationship Banker-Lynchburg, VA

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet customers warmly and professionally, creating a welcoming atmosphere in the branch.
• Assist customers with account openings, closures, and maintenance, ensuring accuracy and adherence to banking policies.
• Conduct cash and non-cash transactions, including deposits, withdrawals, check cashing, and fund transfers.
• Balance cash drawers and reconciling transactions at the end of each shift.
• Process loan payments, credit card advances, and other financial transactions.
• Identify customer financial needs through comprehensive profiling and active listening.
• Identify opportunities to cross-sell bank products and services to customers.
• Resolve customer inquiries, concerns, or complaints promptly and effectively.
• Collaborate with the branch to meet customer service and operational goals.
• Stay updated on banking regulations, product changes, and industry trends to provide accurate and up-to-date information to customers.
• Ensuring compliance with all banking policies, procedures, and regulations.
• Assist customers with account inquiries, resolving issues, and providing information on banking products and services.
• Responding to customer inquiries in person, over the phone, or via email.
• Ensuring compliance with all banking policies, procedures, and regulations.
• Toll-Free Call Group 
• Banno Chat Group 

    MINIMUM EDUCATION AND SKILLS:

• High school diploma or equivalent
• Higher education a plus 
• Two or more years of retail sales or bank experience
• Cash handling experience preferred
• Strong listening and verbal communication skills
• Ability to handle confidential information.
• Working knowledge of Word and Excel
• Excellent networking skills
• Detail oriented and organized
• Professional 
• Ability to work Saturdays as required

BENEFITS:

• PTO Leave is 20 days per year earned on a monthly basis
• First Bank and Trust recognizes11 paid holidays, when the holidays occur during the work week 
• Medical, Dental and Vision Insurance starts the 1st day of the month after hire date
• Employees are automatically enrolled in the bank's 401K/ESOP Plan 
• First Bank and Trust provides basic life insurance coverage equal to two times an employees' base salary
• First Bank and Trust provides long-term disability insurance coverage 
• Normal work week is Monday-Friday 8:30 to 5:00. 

First Bank and Trust is an Equal Opportunity Employer EOE/AA/M/F/Disabled/Veteran