Director - Small Business Banking Sales

Position Title

Location

Job Summary

Job Responsibilities:

JOB RESPONSIBILITIES  

• Hires, trains and manages a staff of Small Business Banking Consultants. 

• Ensures all client engagement, advice and sales activities are fully aligned to Flagstar’s purpose, mission and values through training, coaching and call monitoring. 

• Manages and drives sales performance of the Small Business Banking Consultant staff, ensuring achievement of goals, including production across multiple product categories, client retention, client deepening and revenue growth. 

• Monitors performance reporting to ensure balanced performance across multiple objectives. 

• Manages weekly sales activities including facilitating sales calls, inspecting calling and referral activity, managing pipeline and holding Small Business Banking Consultants accountable for commitments. 

• Executes on partner introductions and the development and delivery of custom solutions, including specific efforts to serve the retail banking needs of our clients' owners/management/associates (e.g. Commercial, Insurance, Premier Banking, Wealth). 

• Resolves escalated issues and complex or challenging relationships/transactions. 

• Leads the team through ECC (Energizing Client Conversations) to ensure the process is properly implemented and mastered and documented through active personal participation and by monitoring and evaluating results. 

• Responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements. 
   

ADDITIONAL ACCOUNTABILITIES 

• Performs special projects, and additional duties and responsibilities as required. 

• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.  Accountable to maintain compliance with applicable federal, state and local laws and regulations.  

JOB REQUIREMENTS  

Required Qualifications: 

• Education level required: ​Undergraduate Degree (4 years or equivalent)​  in business, finance or related field. 

• Minimum experience required: ​10+ Years​ of experience in business banking/commercial/small business lending either in production or credit roles. 

• 7+ years of sales/client management relationship with small business or business banking clients. 

• 5+ years of sales performance management experience in financial services. 

Preferred Qualifications: 

• 10+ years' proven experience leading successful sales team across multiple geographies. 

• Completion of a formal credit training program. 

Job Competencies: 

• Expert-level understanding of business financial management, the business cash flow cycle, and the full set of financial solutions needed by a small business, including credit, treasury, and personal financial management solutions for business owners.   

• In-depth knowledge of business banking sales process and cycle.    

• In-depth knowledge of business financial statements and tax returns as used in business credit applications. 

• Demonstrated ability to manage and coach phone-based sales teams, including proactive client contact, building rapport, understanding client needs, conducting in-depth financial reviews, and effectively communicating solutions that meet client needs. 

• Working knowledge of and experience with SBA programs preferred. 

• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results. 

• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience. 

• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders. 

• Some travel required. 

• Physical demands (ADA): ​The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.​ 

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.