Technology Project Planning Lead

Position Title

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Job Summary

Job Responsibilities:

JOB RESPONSIBILITIES

• Serves as the primary point of contact for all S2 Partners (Cognizant, Mphasis, Ahead, Ness, Microsoft, Amazon), coordinating communications, meetings, and deliverables between partners and the executive leadership team.

• Facilitates coordination across the executive leadership team, managing meeting logistics, agendas, and follow-ups for steering committees, partner executive briefings, and strategic planning sessions.

• Coordinates press releases, internal communications, and announcements related to S2 partnerships, ensuring consistent messaging and timely distribution across appropriate channels.

• Plans and executes S2 Partner site visits, collaboration sessions, and working sessions including venue coordination, itinerary development, materials preparation, and post-session follow-up.

• Coordinates travel arrangements, agenda planning, and logistics for S2 Partner conferences, executive site visits, and industry events attended by CIOO, CTO, and senior leadership team.

• Tracks action items and commitments across S2 Partner engagements; including but not limited to StarIQ, following up with owners to ensure timely completion and escalating blockers to leadership as needed.

• Supports S2 Partner onboarding activities, coordinates executive relationship mapping, and facilitates introductions between partner leadership and Flagstar executives.

• Serves as the primary liaison between the artificial intelligence team and business units, beginning with Consumer Banking, Call Centers, and Internal Audit, to identify and prioritize high value use cases.

• Translates business problems into well-formed use case intake submissions, working through the established artificial intelligence governance intake process.

• Designs and delivers one to one and small group artificial intelligence coaching sessions for business leaders, following the pilot model established with senior leaders in Consumer and Retail Banking and Internal Audit.

• Identifies and develops a network of artificial intelligence champions across business units, extending coaching reach beyond what the artificial intelligence team can deliver directly.

• Owns the enterprise education program, including scheduling, content refresh, and business unit sequencing, and converts delivery partner demonstration material into reusable Flagstar education content.

• Partners with the CIOO/CTO Executive Administrative Assistant to maintain executive calendars, prioritize meeting requests, resolve scheduling conflicts, and ensure leadership time is optimized for highest-priority activities.

• Manages confidential partner information and sensitive communications with discretion, serving as a trusted liaison between Flagstar executive leadership and S2 Partner organizations.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.

• Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent

• Minimum experience required: 6+ Years in executive coordination, partner relations, executive support, or chief of staff roles supporting senior technology leadership

• Demonstrated experience coordinating complex logistics, managing executive calendars, and organizing largescale meetings or events

• Excellent written and verbal communication skills with ability to prepare executive-level presentations, status reports, and stakeholder communications

Preferred Qualifications:

• College, Vocational or Associates Degree (2 years or equivalent) preferred

Job Competencies:

• Exceptional organizational skills with ability to manage multiple priorities, deadlines, and competing demands simultaneously.

• Advanced proficiency in Microsoft Office suite (PowerPoint, Excel, Word, Outlook) and collaboration tools (Teams, SharePoint, Confluence).

• Strong executive presence with ability to interact professionally with C-suite executives, board members, and senior external stakeholders.

• Excellent written communication skills with ability to draft executive correspondence, meeting summaries, and status reports.

• Strong presentation design skills with ability to create polished, executive-quality decks and visual communications.

• Proactive mindset with ability to anticipate needs, identify potential issues, and take initiative without explicit direction.

• High degree of discretion and judgment when handling confidential and sensitive information.

• Strong interpersonal skills with ability to build relationships and influence across organizational boundaries.

• Detail-oriented with commitment to accuracy and quality in all deliverables.

• Experience with travel booking systems, expense management, and corporate travel policies.

• Ability to work under pressure and meet tight deadlines while maintaining composure and professionalism.

• Understanding of strategic partner management, vendor relations, and enterprise technology partnerships.

• Experience tracking action items, commitments, and deliverables across multiple partner engagements.

• Strong follow-through with ability to drive accountability and ensure commitments are met.

• Flexibility to adapt to changing priorities and work outside standard business hours when required.

• Ability to work effectively with executives, managers, and individual contributors at all levels.

• Event planning and coordination experience including venue selection, logistics, and attendee management.

• Knowledge of dashboard and reporting tools for creating executive status updates and metrics tracking.

• Strong problem-solving skills with ability to resolve scheduling conflicts and logistical challenges efficiently.

• Resourcefulness and creative thinking to find solutions and optimize processes.

• Commitment to continuous improvement and willingness to take on additional responsibilities as needed.

• Moderate travel required (up to 25%) for S2 Partner site visits, conferences, and executive coordination.

• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.

• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.

• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

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