Volunteer and Internship Program Manager

Description

The Mariners’ Museum and Park’s mission is to connect people to the world’s waters, because through the water - through our shared maritime heritage - we are connected to one another. Every day, our team of employees, volunteers, interns, and community partners brings that mission to life.

We’re looking for a Volunteer and Internship Program Manager who believes that people do their best work when they feel connected to something meaningful. In this role, you’ll lead the programs that connect people from across our community with opportunities to learn, contribute and become part of The Mariners’ Team and Mission.

As part of our Human Resources team, you’ll work closely with leaders across The Mariners’ to build meaningful volunteer and internship experiences from recruitment, onboarding to training, engagement, recognition, and development. You’ll help strengthen the relationships and systems that make these programs successful while contributing to our broader workforce strategy and culture.

If you genuinely enjoy helping others succeed, creating opportunities for people to grow, and making sure people feel supported, valued, and connected, we’d love to hear from you.

The Volunteer and Internship Program manager is a full-time salaried position that offers a starting annual salary of $55,000 plus a generous benefits package.

Candidates must include a cover letter in order to be considered. No phone calls, please – only applicants being considered for interviews will be contacted. 

Duties

• Lead the full volunteer and internship lifecycle, including recruitment, selection, placement, onboarding, engagement, development, recognition, and offboarding.
• Partner with The Mariners’ leaders to identify volunteer and internship needs and create meaningful opportunities that support departmental and organizational goals.
• Develop recruitment strategies and community partnerships with colleges, universities, schools, and community organizations to build a strong and diverse volunteer and internship pipeline.
• Serve as a primary resource for volunteers, interns, and The Mariners’ leaders, supporting effective communication, supervision, performance, and resolution of concerns.
• Develop and coordinate orientation, safety, role-specific training, and professional development opportunities for volunteers and interns.
• Create programs and opportunities that strengthen volunteer and intern engagement, connection, recognition, and retention.
• Maintain accurate volunteer and intern records, including placements, hours, training, and other program data; prepare reports and metrics to support workforce planning and decision-making.
• Manage the volunteer and internship program budget, resources, policies, procedures, and related documentation.
• Monitor volunteer and intern safety and support compliance with applicable laws, regulations, The Mariners’ policies, and program requirements in partnership with Human Resources.
• Gather and analyze feedback, exit interview information, participation data, and other program metrics to identify trends and continuously improve the volunteer and internship experience.
• Collaborate with the Human Resources Manager and The Mariners’ leadership on workforce strategy, policies, culture initiatives, and other programs that support The Mariners’ Team and mission.
• Perform other duties and special projects as assigned by the Human Resources Manager.

Requirements

Knowledge, Skills & Abilities

The successful candidate will demonstrate:

• Strong program management, organizational, and problem-solving skills, with the ability to manage multiple priorities, deadlines, and stakeholders.
• Excellent written, verbal, and interpersonal communication skills, with a strong ability to build relationships across a diverse range of people and professional levels.
• Experience recruiting, interviewing, onboarding, training, supervising, or developing volunteers, interns, employees, or other program participants.
• Ability to build productive partnerships with department managers and provide thoughtful, practical guidance and support.
• Sound judgment, discretion, empathy, and professionalism when handling sensitive personnel and volunteer matters.
• Experience developing and improving programs, policies, processes, and resources, with strong attention to detail and accurate recordkeeping.
• Ability to collect, analyze, and communicate program data and manage a program budget.
• Proficiency with Microsoft Office and the ability to learn and effectively use HRIS, applicant tracking, volunteer management, scheduling, and other organizational systems.
• Commitment to creating welcoming, inclusive, and meaningful experiences while connecting day-to-day program decisions to The Mariners’ broader goals and workforce needs.

Education & Experience

• We welcome candidates who are early in their careers and excited to learn, grow, and build their skills, as well as candidates bringing more extensive experience to the role. 
• Bachelor’s degree or equivalent combination of education, experience, and training in human resources, education, nonprofit or program management, organizational development, or a related field preferred.
• Relevant experience is valued but not required. This may include experience in human resources, recruitment, volunteer or internship programs, talent development, education, nonprofit or community programs, or other people-centered work.
• Experience coordinating programs, building relationships, or supporting the development of others including volunteers, interns, employees, students, or community members, is a plus.
• Experience in a nonprofit, museum, educational, cultural, or community-based organization is helpful but not required.

Conditions of Employment

• Must be able to pass a background and motor vehicle record check prior to employment.