Training Operational Support Technician

Temporary position for 12 months.

As a Training Operational Support Technician, you will play a key role in coordinating skill development activities and supporting operations at the national level on the Competency Development Department in the Property and Casualty Insurance Executive Division. You’ll help ensure the smooth running of training, compliance, and planning activities by coordinating administrative follow-ups, communications, registrations, operational support requests, as well as various processes related to the employee experience and skills development. You’ll collaborate with managers, trainers, coaches, HR partners, and operational teams to ensure a seamless, consistent, and efficient experience for all. You help solve problems and prepare recommendations, tailoring your approach as needed. You also help develop and improve methods and procedures. More specifically, you will be required to:

• Carry out the administrative and operational coordination of training and skill development activities
• Coordinate registrations, follow-ups, modifications and communications related to learning activities
• Process and follow up on requests received in the team’s email inboxes and support channels
• Produce and maintain various tracking tools, dashboards, lists, administrative documents, statistics, reports, and first-level analyses to support activity management and decision-making
• Support managers, trainers and coaches in organizing their activities and in their operational follow-ups
• Coordinate follow-ups related to compliance, accreditations, mandatory training, and regulatory requirements
• Perform quality control to ensure data accuracy and compliance with established processes
• Help resolve operational issues and follow up with the relevant partners
• Contribute to the continuous improvement of the team’s processes, tools and administrative practices
• Coordinate the logistics of activities, meetings, events or skill development initiatives
• Maintain collaborative relationships with partner sectors.
  

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• General college diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Relevant experience in activity coordination or administrative support
• Knowledge of French is required for positions in Quebec
• Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Advanced proficiency in Microsoft Office and online training platforms

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

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