Marketing Coordinator

Northeast Bank is a full-service community bank and a national commercial real estate lender with offices in Maine, Massachusetts, and New York. We are looking for motivated and talented individuals who want to make an impact in a growing company that cares about its employees, customers, and the communities it serves. Northeast Bank provides competitive compensation and benefits, generous PTO, and a hybrid work environment dependent on the role. If you are looking for a growing organization that prioritizes its employees, we encourage you to apply.

POSITION SUMMARY: The Marketing Coordinator supports Northeast Bank’s Marketing department through reporting, social media execution, compliance approval coordination, event logistics, inventory and shipping management, project coordination and other department-level support activities. The role combines recurring operational support with responsibility for assigned initiatives, analysis and recommendations. The successful candidate is organized, dependable and comfortable working with data and systems, approaching colleagues at events, gathering approved content, interacting professionally with stakeholders and representing the department at Bank locations.

RESPONSIBILITIES: 

• Oversee day-to-day execution of the Bank's organic social media program within approved strategy, brand standards and business priorities, including writing and editing copy, creating or adapting visual assets via approved templates, scheduling and publishing content and maintaining an effective publishing cadence. 
• Own the creation and timely delivery of recurring Marketing performance report packages, dashboards and executive-ready presentations for management and senior leaders. Determine appropriate reporting views and consolidate and validate data from multiple sources. Analyze results, identify trends and exceptions, and develop clear conclusions and recommended actions.
• Travel to Northeast Bank locations and attend selected community, customer and employee events to take photos, gather short-form content, identify story opportunities and help maintain a steady pipeline of authentic social content.
• Monitor routine social activity. Route comments, messages, reputation issues or sensitive matters, together with recommended responses, to the appropriate Marketing or business owner in accordance with established response and escalation guidelines.
• Manage assigned Marketing projects from intake through completion. Define scope and execution requirements, develop work plans and establish timelines. Coordinate with internal stakeholders and external partners, resolve routine obstacles, and communicate status, risks and recommendations to Marketing leadership.
• Own coordination of the compliance approval process for assigned Marketing assets. Determine submission readiness, prepare documentation and route materials through Kadince compliance software. Coordinate responses, evaluate required revisions, maintain approval records and verify final materials reflect all required changes before release.
• Assist with event preparation and execution, including assembling materials, packing and shipping supplies for individual events, confirming event inventory needs, coordinating deliveries, supporting setup needs and completing post-event follow-up tasks.
• Manage Marketing inventory, including proactive ordering of promotional items, event supplies and related ordering/fulfillment records; coordinate shipment of materials to Bank locations, customers and prospects as needed.
• Conduct regular reviews of the Bank's website properties, digital channels and Marketing collateral; evaluate content for accuracy, functionality, brand consistency and customer usability, prioritize needed corrections, coordinate action with appropriate owners and verify resolution. 
• Conduct market, audience and competitor research for assigned initiatives; assess relevant information, synthesize findings and present practical recommendations that inform campaign strategy, content development and resource decisions. 
• Draft internal Marketing communications and coordinate their approval. Manage Marketing’s intranet presence, including content organization, maintenance priorities and updates needed to support internal stakeholders.
• Coordinate assigned Marketing purchasing, invoices, expenses, budget tracking and accrual support. Review documentation for accuracy, identify potential variances or issues, and provide timely information and recommendations to management.
• Develop, document and improve Marketing procedures, shared-file structures, calendars, templates and recurring workflows; identify opportunities to increase efficiency, accuracy, consistency and continuity and implement approved improvements. 
• Represent Marketing in assigned cross-functional meetings and workstreams; clarify requirements, communicate decisions and status, negotiate practical timelines and drive completion of agreed-upon actions while escalating matters of significance appropriately.
• Successfully pass technical and regulatory examinations required by the Company.

KNOWLEDGE, SKILLS AND ABILITIES:

• One to three years of relevant experience in Marketing, communications, project coordination, administrative support, social media, events, business operations or a related field. Alternative qualifications, including transferable experience, internships, professional certifications or demonstrated capabilities, may also be considered. Candidates must demonstrate strong organization, follow-through, attention to detail and ability to manage multiple recurring deadlines.
• A bachelor’s degree in Marketing, Communications, Advertising, Business or a related field is preferred, but not required. An equivalent combination of relevant education and professional experience may also be considered.
• Demonstrated ability to work independently, exercise sound judgment, establish priorities, evaluate alternatives and move assigned work from planning through completion.
• Ability to use spreadsheets and reporting data to consolidate and validate information, analyze results, identify trends and exceptions, and develop clear conclusions and recommended actions. Comfortable using project-management tools and common Marketing platforms, with the ability to learn new systems quickly.
• Proficiency in major social media platforms (Facebook, Instagram and LinkedIn) and comfort taking photos and gathering appropriate short-form content in business and event settings.
• Professional, outgoing communication style and comfort interacting with employees and stakeholders across Bank locations.
• Ability and willingness to travel to Northeast Bank locations and selected events as needed.
• Proficiency with the Microsoft Office Suite of products.
• Experience with project management software preferred (i.e. Asana, Basecamp, etc.)
• Experience with Canva and Adobe Creative Cloud tools is preferred, including Photoshop, Illustrator and InDesign for graphic design and Acrobat for PDF.

PHYSICAL DEMANDS AND CONDITIONS:

• Ability to work in an office environment and in a stationary position for extended periods of time.
• Ability to communicate with co-workers, customers and vendors in a professional and concise manner.
• Working knowledge of the technology and equipment necessary to complete day-to-day tasks 
• Ability to occasionally lift or carry up to 25 lbs.
• Ability to travel to corporate locations and community events. 

Northeast Bank is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national original, veteran status and any other classification protected by Law. We celebrate diversity and are committed to creating an inclusive environment for all employees.