Credit Administrator (Full-Time; Varied Shift)

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                             Credit Administrator

DEPARTMENT:                                Credit and Collections

GRADE/FLSA STATUS:                   H11--Exempt

BADGE TYPE/COLOR:                    Key Badge--Blue

REPORTS TO:                                  Manager, Credit and Collections 

SUPERVISES:                                   N/A

JOB SUMMARY: Process applications for customers applying for casino credit, including credit research, processing of credit lines, and collections of unpaid markers.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform credit application evaluations, review consumer credit, bank, gaming credit research, and other information as needed to determine creditworthiness and support the approval or denial decision
• Enter patron credit information and perform credit activations and suspensions 
• Advises new credit customers on casino credit procedures, policies, and payment regulations
• Communicate with internal and external customers in person, by phone, mail, and electronic communication while conveying an upbeat and positive attitude
• Self-motivated and resourceful, with the proven ability to multi-task and operate successfully under tight deadlines and time constraints and manage numerous projects simultaneously at various stages of completion
• Uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Handle internal and external inquiries for casino credit information
• Document all contact with patrons that have outstanding balances
• Collect and review consumer credit, bank, gaming credit reports, gaming activity, and other information as needed to prepare a patron credit file
• Scan credit documents into optical storage system (ERM)
• Communicate with appropriate casino and management personnel regarding customer gaming balances
• Document and communicate with guests in the collection of gaming balances owed
• Able to learn new casino database programs as required
• Cross-train other departments (i.e., Cage, Income Control, Regulatory Compliance, Tables, Casino Marketing) in relation to Credit and Collections
• Manage assigned cross-property credit needs with the flexibility to perform the same duties remotely
• Other duties as deemed necessary
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values   

MINIMUM QUALIFICATIONS:

• High school diploma or GED required
• One year of experience in the consumer finance industry is preferred
• One year of credit and/or collections experience is preferred
• Clean criminal record concerning finances
• Must demonstrate the following essential knowledge and skills:
• Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
• Ability to handle multiple tasks/duties simultaneously
• Neat, well-groomed appearance with excellent personal hygiene
• Friendly, upbeat, outgoing personality 
• Excellent customer relations and communications skills
• Must be very detail-oriented
• Excellent oral and written communication skills
• Strong interpersonal skills 
• Self-starter; must work without close supervision

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to stoop, bend, reach, kneel, twist and grip items
• Must be able to respond to visual and aural cues
• Must be able to read, write, understand, and speak English
• Must be able to lift up to 25 pounds and carry 5 pounds
• Must have the manual dexterity to operate the computer, fax machine, photocopier, and other necessary office equipment
• Must be able to respond calmly to the demands of internal customers and work in pressure situations
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
• Must be able to operate in a mentally and physically stressful situation
• Must be able to work a flexible schedule, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to make changes to the above job description whenever necessary.      6.13.24