Claims and Insurance Risk Manager

About OUTFRONT

We are one of North America’s most innovative media companies.  We leverage the power of creative excellence, unbeatable locations and smart audience data to change the game for advertisers.  Our purpose as a company is to help people, places and businesses grow stronger.  To do this, we make meaningful connections between brands and people when they are outside of their homes through one of the largest and most diverse sets of out-of-home assets including billboards, transit and mobile displays across the U.S.  We connect diverse audiences across over 150 markets and conduct our business considering all our stakeholders, from clients and employees, to the communities where we operate.  We are committed to creating a diverse and inclusive work environment that promotes the growth of our people.  Come join our industry-leading team!

What We Offer

OUTFRONT offers a comprehensive benefits program including:

• Medical, Dental, Vision (including same and opposite-sex domestic partners)
• HSA and FSA plans, Family Benefits, Pet Benefits
• 401(k) Plan with an Employer Match
• Paid Time Off, Commuter Benefits, Educational Assistance
• Robust Diversity, Equity and Inclusion program including 7 Employee Resource Groups (ERGs)

Position Summary

The Claims and Insurance Risk Manager reports to the Vice President, Treasury Operations & Risk Management, and is responsible for leading OUTFRONT's claims management and supporting the commercial insurance programs. This role owns the daily claims lifecycle, supports the VP in managing the company's property and casualty insurance portfolio, and partners with brokers, carriers, third-party administrators (TPAs), outside counsel, and internal business partners to identify, quantify, and mitigate exposures to loss. The Manager is involved with the annual insurance renewal process, oversees certificates of insurance and surety bond programs, and provides management with data-driven insight into loss trends and total cost of risk. Candidates must be strategic, highly analytical, and strong communicators who thrive in a high-performance culture. Exceptional service to OUTFRONT's internal customers is essential.

Job Description  

• Manage the full claims lifecycle across general liability, auto, property, workers' compensation and lines, including claim intake, investigation strategy, reserve oversight, mediation updates, review settlement authority recommendations, and closure.
• Oversee TPA adjusters; establish service expectations, conduct regular claim reviews and audits, and benchmark TPA performance against agreed standards.
• Partner with Legal and outside counsel on litigated claims, including litigation strategy, discovery support, mediation, and settlement negotiations.
• Partner with Safety and Operations leadership to triage serious incidents, drive root-cause analysis, and implement loss prevention and corrective actions.
• Develop and maintain claims and loss analytics by line of coverage, type, cause, frequency, and severity; identify trends and present findings and recommendations to senior management.
• Supports the company's insurance program, including policy administration, coverage analysis, and the annual renewal process; compile and analyze exposure data for underwriting submissions in partnership with brokers and internal departments.
• Evaluate exposures to loss and recommend risk financing and mitigation strategies, including insurance products, retention levels, and deductible structures, to optimize total cost of risk.
• Contract review on the insurance and indemnifications sections and align with insurance programs and company business decisions and philosophy.
• Oversee premium allocations, invoices from brokers/ carriers and various vendors.
• Pursue subrogation and recovery from responsible third parties and carriers.
• Oversee issuance of certificates of insurance and auto insurance identification cards and monitor vendor and contractor insurance compliance.
• Manage the surety bond program, including obtaining, renewing, and maintaining bonds and associated files and payments.
• Develop, document, and continuously improve claims and insurance management processes, policies, and controls.

Additional Skills

• Strong analytical, written, and oral communication skills, with the ability to present complex information clearly to senior management.
• Strong negotiation skills and sound judgment in evaluating claims and coverage positions
• Ability to lead projects independently and collaborate cross-functionally on simultaneous initiatives.
• Ability to manage competing priorities while maintaining attention to detail and accuracy.
• Strong analysis, research, and problem-solving skills.

Education and/or Experience

• Bachelor’s degree in Business Administration, Finance, Risk Management, or a related field
• 7+ years of claims and/or commercial insurance experience within a corporate risk management department, broker, TPA, or insurer
• In-depth knowledge of property and casualty insurance coverages, claims handling practices, risk financing, and contractual risk transfer
• Professional designations such as CPCU, ARM, AIC, or RIMS-CRMP preferred
  
  

The salary range for this role is $95,000 - $110,000.  Compensation is determined during our interview process by assessing a candidate’s experience and skills relative to internal peers and market benchmarks evaluated for the scope and responsibilities of the position.  Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New Jersey Salary Transparency Law.

To all Recruitment Agencies: OUTFRONT Media LLC does not accept agency and unsolicited resumes. Please do not forward resumes to our OUTFRONT Media employees or any other company location.

OUTFRONT Media is not responsible for any fees related to unsolicited resumes.

OUTFRONT Media Is An Equal Opportunity Employer

All applicants shall receive equal consideration without regard to race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status or disability. Please refer to the OUTFRONT Media Affirmative Action policy statement.