Systems Administrator

You will be responsible for managing, maintaining, and supporting IT Operations to meet the stability, reliability, security, and performance requirements of Pelmorex. You will accomplish this through monitoring, troubleshooting, documentation, automation, and implementation of approved changes and operational procedures. The role supports approximately 70% Linux and 30% Windows environments. This is a hybrid role based in Oakville. You are required to be at the office a minimum of 3 days a week and as needed. Regular hours are 9 a.m. to 5 p.m. You will participate in an on-call rotation for one week every three weeks, including nights, weekends, and holidays, and scheduled maintenance outside business hours. A company phone will be provided, with on-call compensation in accordance with company policy. 

WHAT'S THE DAY TO DAY LIKE?

• Install, configure, maintain, patch, upgrade, and troubleshoot Linux and Windows servers and server-based applications across physical, virtual, and cloud environments.

•  Administer Windows Active Directory, Group Policy, permissions, and service accounts; apply least privilege and follow approved access-management procedures. 

• Monitor service health, logs, performance, resource utilization, and data transfers; investigate irregularities and resolve issues within agreed service levels. 

• Provide escalated support for incidents and service requests. Restore service, communicate impact and progress, document actions, and escalate to appropriate teams or vendors.

• Support capacity planning, performance tuning, operating system lifecycle upgrades, and reliable operation of business-critical services. 

• Support Kubernetes clusters and Docker workloads, including deployments, services, configuration, resource allocation, logs, health checks, and operational upgrades. 

• Troubleshoot failed pods, deployment issues, container networking, persistent storage, and resource constraints in collaboration with application and infrastructure teams. 

• Your technical skills will be put to the test while you keep assigned systems and data transfer operational 24/7, support more than 500  servers, including virtual and cloud environments, and, monitor systems and products daily to ensure systems are performing as expected. This includes applications, system logs, and keeping performance metrics. Any irregularity should be investigated, resolved in a timely manner, and documented.

• You’ll take charge of planning and implementation of regular maintenance for assigned systems to minimize downtime. This includes patches, service packs, and hot-fixes as needed, as well as any required upgrades, and:

• Implement effective documentation, monitoring, disaster recovery (i.e., back-ups), user support systems and practices.

• Provide knowledge transfer, coaching, and act as a mentor to other junior staff.

• You’ll conduct research in support of help desk technology and communicate these findings to the Operations team with the objective of improving on system efficiency and lowering operational costs, and:

• Install and configure server software and server based application packages in a physical and virtual VMware environment, including physical installations in the computer room.

WE ARE HOPING YOU HAVE:

• Degree or Diploma in Computer Science or Engineering

• 5+ years of related experience

• Hands-on production experience installing, configuring, securing, patching, and troubleshooting both operating systems, including Linux services, permissions, package management, Windows Active Directory, and Group Policy. 

• Hands-on administration of at least one of VMware, OpenStack, or Proxmox, including virtual machine provisioning, compute and storage management, and performance troubleshooting. 

• Hands-on experience with at least one of AWS, Azure, or GCP, including provisioning, monitoring, securing, and troubleshooting resources and managing access permissions. 

• Practical experience with Bash, PowerShell, or Python and automation tools such as Ansible or Terraform to automate administration, provisioning, configuration, or patching 

• Knowledge of web serving software, including Apache, IIS, NGINX, Varnish

• Working knowledge of TCP/IP, DNS, DHCP, VLANs, subnetting, routing, firewalls, load balancing, VPNs, TLS certificates, and web servers such as Apache, NGINX, or IIS. 

• Experience with systems performance monitoring and alerting, knowledge of tools such as Grafana/ Prometheus , Pingdom. 

• Hands on experience working with development tools: git, Jenkins, Sonar and good understanding of pipeline framework. 

• Experience across Veeam; Grafana, Prometheus, or Elastic; Jenkins or SonarQube; and CrowdStrike, ManageEngine Endpoint Central, Zscaler, or Cisco Duo.
  
  

DON’T MEET ALL THE REQUIREMENTS? DON’T WORRY… Not all applicants will have skills that match a job description exactly. Pelmorex values and welcomes diverse experiences. While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Pelmorex. We are always looking for people who will be a culture add (yup, that's right, we don’t subscribe to culture fit, we want you to add to what we think is an amazing culture and work environment

YOU ARE MADE FOR THIS IF YOU....

• You’re a visionary who is excited about emerging products, services, protocols and standards.

• You thrive in a time sensitive, high pressure environment.

• You’re a team player passionate about people, culture, and working in a collaborative environment.

• You’re self-motivated, know how to take initiative and demonstrate leadership.

• You’re a creative thinker with the ability to present ideas in user-friendly language to non-technical staff and end users.

• You have the ability to conduct research into a wide range of computing issues and are innovative with an outside-of-the-box approach always looking to add value.

• You have outstanding communication, analytical, organizational, and time management skills. You know how to get things done!

INTERESTED? IT GETS BETTER…

• Open and transparent communication, including All Hands Meetings with our CEO
  
  
• Frequent employee pulse surveys 📝 we value your feedback so we can continue to make Pelmorex a great place to work!
  
  
• While we encourage 1:1 conversations, we recognize that not everyone is comfortable with speaking up. We have an anonymous reporting platform to ensure everyone’s voice is heard 🗣