Shelter Worker - Casual

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

The Shelter Worker serves as The Salvation Army representative to Shelter Guests, Apartment Tenants and Visitors, providing them with a safe and secure environment.

ACCOUNTABILITIES:

• Reads HIFIS and Staff to Staff notes at the beginning of each shift
• Handles the admission, orientation and evaluation of clients' understanding of rules; ensures ongoing enforcement of policies, which may include client discipline
• May serve as Receptionist for Shelter answering phones promptly and as necessary
• Monitor the activities of the clients/residents and maintain availability for personal, practical and morale support; may include providing safe storage of prescribed medications
• May assist with meal prep, coffee service, clean-up and serving
• Completes cleaning duties as assigned
• Participate in scheduled job-related training as required
• Performs other job-related duties as assigned
• Provides appropriate assistance to guests when required

Written and Verbal Communication

• Communicates food allergy information to Cook
• Communicates with other staff observation/concerns at shift change conference
• Ensure all contact with donors, the public, staff from other agencies, and with staff from other Salvation Army programs are courteous and professional.
• Always treat all residents with respect and dignity.

Reporting

• May carry out inspection/security checks of property and grounds in accordance with policies and procedures
• Comply with all safety procedures
• Ensures proper lifting, twisting & reaching techniques are used during job performance
• Check intercom & monitor before answering the door. Answer the door with proper precautions.
• Regularly check that working partner is okay
• Ocean Crest is committed to environmental leadership in all its operations. Ocean Crest has had long-standing policies of providing a safe and healthy workplace, protecting the environment, and conserving energy and natural resources. Every employee is expected to follow this policy and to report on any environmental, health, or safety concern or suggestion for improving our environmental impact to their manager.

WORKING CONDITIONS:

. The incumbent will work environment is Evergreen Shelter & Apartments. The incumbent will work under the following disagreeable conditions:

• Dirt/dust/ temperature variations
• Cramped workstation
• Work-related stress
• Angry and abusive people
• Isolation
• Work schedule affecting lifestyle
• The incumbent may have little to no travel required.

The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education, Qualifications and Certifications:

• The successful job applicant will have completed Grade 12 or equivalent.
• Food Safe level 1 certification
• First Aid Level 1 certification
• A valid Drivers' License and clean drivers abstract (required for some positions)
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry, vulnerable sector check)      
• Criminal Records Check to be done at hire

Experience and Skilled Knowledge Requirements

Note: An alternative level of education and experience will be considered. 

• Minimum one year's experience in the Social Services Field would be considered an asset.
• Post-Secondary certifications in related fields would be considered an asset.

Skills and Capabilities

• Attention to detail, problem solving and analytical skills.
• Good listening skills
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.