Front of House Ushers

At the Royal Ballet and Opera, we are passionate about delivering world class customer service. We give our audiences and visitors the best possible experience with every visit. 

Following a series of internal promotions and secondments, we are looking for fantastic Ushers to support our dedicated, friendly and professional team Front of House team on fixed-term contracts, covering the busy festive season.

To apply, you must be available to work a variable shift pattern including evenings, and weekends.

We would love to hear from you if you can demonstrate the following:

• Proven experience of providing excellent customer service
• Ability to follow daily operational and health and safety procedures
• A commitment to providing an inclusive environment to colleagues and visitors
• Confidence in making sales and accurately reconciling takings and stock
• Excellent communication skills and a proactive approach
• Confidence in using technology such as point-of-sale software, ticket scanners, etc.
• An eye for detail, excellent time keeping and are well-presented

Availability 

You would work three shifts per week on a flexible pattern, rostered weekly in advance, with each shift lasting at least 4 hours (but could be longer). There is the possibility of working additional shifts in busy periods. Availability must include evenings and weekends, and occasional daytime work may also be required. 

Please download the Usher Availability Requirements document  before applying. Here you will find further details of the availability requirements. 

Please note that time off cannot be guaranteed over the Christmas period.

This role requires extended periods of work within a darkened environment, i.e. Our auditoria. 

Interviews

Interviews will be held on site at ROH Covent Garden from w/c 2nd November. For this role, we are not able to offer an adjustment for the interview process to be online.