Head of IT - NORDEAST

About TD SYNNEX

TD SYNNEX is a Fortune 500 global company operating in more than 100 countries with a diverse workforce of over 22,000 employees.

As one of the world’s leading IT distributors and solutions aggregators, we connect technology vendors, resellers, and customers to deliver innovative IT solutions that power digital transformation and enable businesses to operate securely and efficiently.

JOB PURPOSE

The Head of IT owns business-IT engagement, IT service delivery and the IT budget across the 13 NORDEAST countries. Integrated with the regional and local business leadership, the role ensures that business requirements are met and IT services perform against agreed SLAs in a cost-effective way.

The role is the single IT point of contact for the region. It brings global IT strategy, standards and projects into the countries, and brings regional demand, issues and priorities back into global IT Delivery, Infrastructure and Security teams. It runs the regional IT project portfolio and supports the adoption of AI and automation in day-to-day IT operations, in line with the European AI initiatives.

RESPONSABILITY

IT Management & Governance

• Act as the main IT contact for NORDEAST leadership across 13 countries.
• Align regional needs with European and global IT strategies and initiatives.
• Ensure compliance with IT standards, security policies and audit requirements.

Business Partnering & Demand

• Partner with business leaders to identify IT needs, manage expectations and resolve escalations.
• Translate business requirements into IT solutions aligned with global standards.
• Coordinate regional rollouts, migrations and new technologies, including AI.

Project Portfolio Management

• Manage and prioritize the regional IT project portfolio, including budgets and approvals.
• Lead key initiatives, ensuring timely delivery and alignment with business objectives.
• Track progress and provide regular updates to regional leadership.

Service Performance

• Oversee regional IT service quality, performance and major escalations.
• Drive standardization, automation and continuous improvement.
• Ensure high levels of employee satisfaction and SLA compliance.

Financial Management

• Manage regional IT budgets (OpEx and CapEx) and cost optimization.
• Evaluate IT investments, business cases and ROI.
• Oversee vendor relationships, contracts and cost-saving opportunities.
  

KNOWLEDGE AND SKILLS:

Experience

• Degree in IT, Computer Science or equivalent experience.
• 3–5 years of IT experience, including 2 years in business-facing roles across multiple countries.
• Experience managing IT projects, budgets and vendors.
• Knowledge of distribution, logistics or ERP systems is a plus.

Skills & Competencies

• Strong stakeholder management, communication and influencing skills.
• Ability to manage projects, vendors and IT service delivery (ITIL is a plus).
• Understanding of business processes and technologies, including cloud, security and AI.
• Proactive, results-driven and customer-focused, with a multicultural mindset.
• Fluent English required; additional regional languages are a plus.

Key Responsibilities & Success Measures

• Manage regional IT budgets across 13 countries.
• Ensure service availability, SLA compliance and employee satisfaction.
• Drive cost optimization and successful project delivery on time and within budget.

WHAT DO WE OFFER

• Hybrid work - (3 days at the office, 2 days at home)
• We value continuous learning and provide a clear progression plan.
• We provide comprehensive benefits including health insurance, paid leave, retirement plans, and more.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!