Programme Planning & Enablement Manager

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Salary Range

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Job Description Summary

Job Description

JOB TITLE: Programme Planning & Enablement Manager

LOCATION: Birmingham, Cardiff, Chester, Edinburgh, Halifax, Leeds

Salary: £78,098 - £91,880

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

Lloyds Banking Group is seeking a Programme Planning & Enablement Manager to lead the Project Management team supporting one of our key regulatory programmes.

Working within Motor Resolutions, you will shape how the programme plans, coordinates and delivers its priorities, helping to achieve fair outcomes for customers and colleagues.

This leadership role includes responsibility for the project management team, guiding the planning and delivery of the motor commission redress scheme and managing complex regulatory change. Direction, standards, and operating rhythm for the team are established, ensuring coordination across workstreams. Risks and dependencies are closely monitored, and change is transformed into practical, balanced methods that achieve the desired customer and colleague results.

Lead, mentor, and build a team of Project Managers, deploying capabilities in line with programme priorities. Deliver trusted insight and constructive challenge to senior leadership. Work across Motor Resolutions to compose delivery decisions, improve governance and assurance, and support continuous improvement with responsible AI usage to increase pace, quality, and control.

Key Responsibilities

• Strategic Planning & Direction: Own the programme planning approach and coordinated plan, translating strategic priorities into clear outcomes, achievements, and resource requirements. Maintain visibility of the critical path and promote alignment across workstreams.
• Delivery Leadership: Guide the project management team to meet challenging regulatory obligations, establishing clear priorities, tracking progress, and stepping in when delivery deviates from the plan.
• Change Impact & Readiness: Provide oversight of change impacts and readiness across the programme, ensuring gaps are understood, owned and addressed before implementation.
• Senior Collaborator Leadership: Build positive relationships with senior leaders and partners across programme management, change, risk, legal, technology, data and operations. Influence decisions, resolve competing priorities and provide constructive challenge where required.
• Executive Communications & Insight: Set the standard for clear, timely and audience-appropriate reporting. Translate complex delivery information into concise insight, options and recommendations for executive and governance forums.
• Lead, guide, and nurture the project management team, crafting clarity of accountability, building capability, and encouraging an inclusive, high-performing culture. Deploy resources flexibly in line with programme priorities.
• Risk, Dependency & Issue Management: Ensure material delivery risks, issues and dependencies are identified early, assessed consistently and raised with clear ownership, impact and recovery actions.
• Governance & Assurance: Take responsibility for the quality and consistency of planning and delivery governance. Ensure senior forums and regulatory reviews get accurate evidence, clear decisions, and a dependable view of programme confidence.
• Continuous Improvement & Innovation: Promote enhancements in planning, governance, reporting, and workflows by using data, feedback, and AI opportunities. Increase speed, quality, and efficiency while keeping suitable control.

Key Skills and Abilities

• Leadership & People Management: Proven experience of leading, mentoring, and developing project or delivery professionals, crafting clear accountability and sustaining high performance through change.
• Strategic Planning & Delivery: Strong programme planning and delivery leadership, with the ability to connect strategy, achievements, resources, dependencies and outcomes across a complex portfolio.
• Demonstrable experience of influencing senior collaborators and crafting high-quality Board and executive papers. Able to synthesise complex information, surface the key judgement and present clear options, recommendations and decisions.
• Analytical Judgement: Excellent discernment and problem-solving skills, with the ability to interpret conflicting information, anticipate delivery impacts, and make sound decisions quickly.
• Communication & Challenge: Confident and credible communicator who can simplify complexity, adapt to different audiences and challenge constructively to improve outcomes.
• Control & Quality Focus: Sets high standards for accuracy, evidence and delivery within the field, while maintaining pace and proportionate governance.
• Complex Delivery Experience: Extensive background in guiding delivery within intricate, high-profile settings, demonstrating a solid grasp of governance, assurance, and change lifecycles.
• Customer & Colleague Outcomes: Keeps customer and colleague outcomes central to planning and delivery decisions, ensuring change is practical, balanced and safely implemented.
• Regulatory & Remediation Experience: Proven experience of regulatory change, remediation or complaints environments.

Why Choose Motor Resolutions?

This is an exciting time to join Motor Resolutions and contribute to one of Lloyds Banking Group’s key priorities. Motor Resolutions is Lloyds Banking Group's end-to-end motor finance remediation and customer outcomes function, bringing together strategy, development, data, technology, governance and operations to deliver regulatory commitments, fair customer outcomes and safe implementation of the Motor Finance Consumer Redress Programme.

The Programme Planning & Enablement Manager role involves composing how a high-profile programme plans, governs, and delivers its commitments, alongside improving the capability and performance of the project management team.

This role involves having meaningful influence with senior leaders, clarifying complex delivery challenges and building the conditions necessary for the team to succeed. The position provides broad exposure across strategy, programme delivery, risk, governance, regulatory change and people leadership.

We are committed to helping Britain prosper and supporting your development within an inclusive and supportive environment.

Our dedication to inclusion means that we provide reasonable adjustments for individuals with disabilities throughout the recruitment process and in role. Please let us know if you require any adjustments.

Internal Only - If you have any questions or would like to attend the Ask Me Anything in connection with this role please contact $PDE - Motor Resolutions

We also offer a wide ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.