Maintenance Officer: Facilities Services

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Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Responsibilities

Effectively delivering a building maintenance service in an efficient manner and ensuring that a safe and healthy workplace is provided

• Develop, maintain and improve internal and external stakeholder relationships and ensure service level agreements are maintained, and queries are resolved as per SLA.
• Ensure that all systems (air-conditioning, water pumps, generator, sprinkler valves, lifts, fire hoses, electrical rooms, external lights, plumbing) are operational and maintained as required
• Ensure that general maintenance re furniture, lights, carpets, blinds, etc. are attended to as per customer SLA.
• Timeously inform supervisor re workshop stock levels
• Assist with evacuation procedures and to ensure that signage comply with regulations
• Ensure that meeting rooms are prepared as required
• Resolve logged calls timeously and ensure that calls are closed.

Continuous improvement to ensure effective service

• Adhere to agreed processes in order to deliver targeted operational results.
• Continuously strive to enhance and improve the Facilities & Corporate Procurement processes.
• Represent and market this process internally to peers and clients.
• Identify and report on Facilities & Corporate Procurement process issues

Service delivery to ensure customer satisfaction

• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to your line leader.
• Proactively suggest improvements in customer service and relations where applicable.
• Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.

Cost control and governance adherence

• Proactively ensure use of time, of resources, money, materials, or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures, and standards.
• Operate within agreed mandates.

Quality people practice

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Collaborate and work with the Facilities & Corporate Procurement team to deliver required service levels.
• Actively participate in the Facilities & Corporate Procurement team to ensure functional balanced scorecard objectives are achieved.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends and ideas.
• Actively participate in own professional development and career path.

Minimum Requirements:

• Knowledge of reception services.
• Artisan qualifications an advantage
• Grade 12
• 2 years’ experience in building maintenance.

The Recruitment Process:

• TA Interview: This will be a discussion with our Senior Talent Acquisition Specialist to give you an understanding of our business, our culture & values and more context on the role. It will also allow us the opportunity to get to know you more and ensure OMI can meet your career aspirations.
• Panel Interview: This will be with 2 members of the Senior Leadership of the Hiring Team and 1 member of the HC Senior Team.
• Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with Vetting through an external service provider, as well as Internal Verification.
• Final Feedback.

All About OMI:

https://www.oldmutual.co.za/about/old-mutual-insure/ 

Please note that, unfortunately, we cannot accept any applications after the closing date

Skills

Competencies

Education

Closing Date

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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