Executive Housekeeper

Description

The Hotel Executive Housekeeper is responsible for the overall coordination, management, and direction of the Hotel Housekeeping Department, including laundry operations and public areas, for a five-story, 200-room hotel property. The successful candidate ensures a strong focus on guest satisfaction throughout the property and leads an exceptional housekeeping team that delivers a consistently well-maintained facility and superior room quality. Success in this role is demonstrated through effective budgeting, scheduling, cost control, associate training, and team building, along with a personal commitment to maintaining high cleanliness standards that exceed guest expectations. This position leads by example and promotes a culture of accountability, teamwork, safety, and exceptional guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accountable for the overall cleanliness, maintenance, and room quality of the hotel, guest rooms, and public areas.
• Create, implement, and oversee a comprehensive, detail-oriented cleaning and inspection program for all guest rooms, public restrooms, lobby, storage areas, and amenities.
• Prepare, manage, and execute work schedules for all housekeeping and laundry personnel to optimize service and productivity.
• Understand, oversee, and manage the department budget, maintaining strict cost controls and establishing effective par levels for supplies, linens, and equipment.
• Schedule, prioritize, and respond to cleaning requests and special requests from VIPs, repeat guests, and groups in a timely manner.
• Work closely and collaboratively with Front Desk personnel, the Facilities department, and external vendors to assure proper pricing, delivery, maintenance, and operational alignment.
• Maintain and manage departmental time, attendance, and payroll data accurately.
• Coordinate deep cleaning projects, general maintenance tasks, and personally assist housekeeping staff during rush periods or high-occupancy cycles.
• Recruit, select, train, coach, counsel, recognize, and re-train direct reports and departmental associates, reinforcing excellence in hospitality operations and guest service.
• Ensure all departmental associates are properly certified, verified, and trained in their respective positions, keeping all training materials up to date.
• Provide associates with regular recognition, ongoing constructive feedback, and corrective actions or disciplinary measures as appropriate.
• Conduct comprehensive departmental meetings and pre-shift briefings to review procedures, daily activities, and events that warrant special handling.
• Assure that all organizational safety policies, security procedures, and chemical-handling regulations are strictly and consistently followed.
• Exhibit passion for the hospitality and gaming experience of guests, taking personal responsibility for delivering an exceptional guest experience across the entire property.
• Identify opportunities to improve workflows, process efficiencies, and work smarter based on guest feedback and operational observations.
• Monitor inventory levels and ensure proper usage, storage, and ordering of housekeeping supplies, chemicals, linens, and equipment.
• Conduct routine inspections of guest rooms and public areas to ensure cleanliness, safety, maintenance standards, and brand presentation expectations are consistently achieved.
• Maintain effective communication with all hotel departments to ensure seamless operations and elevated guest experience.

ESSENTIAL BEHAVIORAL EXPECTATIONS

• Maintain confidentiality.
• Accountable to team members and the organization, for example, attends all meetings and trainings.
• Display sensitivity to Native American Culture and actively seek to learn more about the Squaxin Island Tribe.
• Operate within the parameters of the Little Creek Casino Resort Human Resources policies, departmental policies, and all other applicable regulations.
• Practice, support, and maintain the mission, vision, and values of Little Creek Casino Resort (LCCR).
• Perform other work-related duties as assigned to support the success of LCCR.
• Learn and implement LCCR’s “7 Waterways” of best guest practices.
• Build upon and diligently practice personal emotional intelligence, including self-awareness, self-management, self-regulation, social awareness, and relationship management.
• Demonstrate emotional intelligence through professional and respectful interactions with team members, managers, supervisors, and guests.
• Uphold LCCR values focusing on engagement, strengths, and emotional intelligence.

PERSONAL COMPETENCIES

We foster a team-oriented environment at LCCR and depend on the Executive Housekeeper to represent our enterprise in a courteous and professional manner with special attention operational excellence, and leadership integrity.

• Leadership & Team Building: Proven ability to guide, inspire, and develop a diverse team towards high operational standards.
• · Interpersonal Skills: A strong hands-on approach with the ability to interact effectively with the public, vendors, and fellow associates.
• Time Management & Organization: Exceptional capability to manage multiple projects, schedules, and administrative duties simultaneously under tight timelines.
• Problem Solving: Strong analytical skills to resolve operational, staffing, and guest-related issues creatively and efficiently.
• Communication Skills: Advanced proficiency in business English vocabulary, grammar, and presentation skills across one-on-one and group dynamics.
• Attention to Detail: Ability to consistently maintain high cleanliness, presentation, and inspection standards throughout the property.
• Adaptability: Ability to respond effectively to changing business demands, occupancy levels, and operational priorities.

SUPERVISORY AND LEADERSHIP RESPONSIBILITIES

Directly supervises Hotel Housepersons, Room Attendants, and Floor Section Supervisors, and oversees all housekeeping and laundry associates within the department. Carries out supervisory responsibilities in accordance with organizational policies, procedures, and applicable laws.

S.I.G.E. TRIBAL - STATE COMPACT & ACCOUNTING & INTERNAL CONTROL

DUTIES AND RESPONSIBILITIES

Responsible for internal control and compact compliance regarding operations and ensure compliance with regulation of the Tribal Gaming Commission.

QUALIFICATIONS

Knowledge, Skills, and Abilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

Language Skills

Must know correct business English, including grammar, spelling, punctuation, and vocabulary. Ability to read and comprehend instructions, correspondence, and memos. Ability to write clear correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Fluency in Spanish is highly beneficial.

Mathematical Skills

Ability to perform basic arithmetic, including addition, subtraction, multiplication, and division, and to manage departmental budgets and operational metrics.

Reasoning Ability

Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form, and to address complex situations involving multiple variables in both structured and dynamic environments.

Other Skills and Abilities

Business-level computer literacy and proficiency with standard office software. Deep knowledge of the overall property, gaming offerings, and resort locations to optimize guest interactions. Strong attention to detail and a commitment to maintaining elite cleanliness standards.

Requirements

EDUCATION AND/OR EXPERIENCE

• High School Diploma or GED required.
• Bachelor's degree from a four-year college or university, or an equivalent combination of education and experience is preferred.
• A minimum of four (4) years of housekeeping supervisory or management experience is required.
• Experience within the casino and hospitality industry is a plus.

Certificates, Licenses, Registrations

• Class III Gaming License issued by the Squaxin Island Gaming Commission
• Requires a valid Washington State Driver’s License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to finger, handle, or feel.
• The employee frequently is required to reach with hands and arms and talk or hear.
• The employee must regularly lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• While performing the duties of this job, the employee is frequently exposed to tobacco fumes.
• The noise level in the work environment is usually moderate to loud.