Digital Communications Project Manager

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Qualifications

Education

• Bachelor's Degree in Information Technology or Marketing/Communications required
• Equivalent experience may be considered in lieu of a degree
  

Experience

• 4+ years of experience in project management within digital, technology, healthcare, or large-scale enterprise environments.
• Communications or change management experience strongly preferred.
• Experience developing content - writing articles, video production, drafting emails etc. strongly preferred.
• Experience managing multiple concurrent projects with technical, business and creative deliverables, with exceptional attention to detail and strong commitment to accuracy and quality.
• Experience developing and delivering project-related communications and assets across multiple formats to support adoption and engagement and campaigns, ideally within a corporate, healthcare, or regulated industry setting.

Skills for Success

• Knowledge of project management principles, concepts and practices, including Agile, Waterfall or hybrid.
• Able to translate complex technical and clinical information into clear and creative actionable project deliverables and key messaging for diverse audiences.
  • Knowledge of IT concepts and basic operating principles of data communications and information systems hardware and software.
• Strong copywriting and storytelling skills with experience developing content assets in line with organizational style guides (e.g. articles, emails, videos)  
• Able to build consensus among diverse stakeholders, using negotiation and diplomacy to align priorities and resolve conflicts.
• Meticulous attention to detail, with demonstrated ability to independently proofread and quality-check content for accuracy, grammar, consistency, formatting and adherence to organizational style
• Knowledge of file maintenance and report generation methods.
• Proficiency with project management and collaboration tools (e.g., Microsoft Teams, SharePoint, ServiceNow).
• Strong organizational, problem-solving, and analytical skills to assess project performance, measure results and identify improvement opportunities.
• Understanding of best practices for digital communications, content management systems, and multi-channel campaign execution.
• Ability to manage competing priorities, manage ambiguity, and thrive in a fast-paced environment.
• Comfortable presenting project plans and updates to stakeholders.
• Skilled at building relationships and facilitating collaboration across diverse teams and stakeholders
• Ability to work independently on projects, and collaboratively when needed.

Role Overview:

Project Management (55%)

• Assist in developing project goals, scope, success metrics and work plans in collaboration with stakeholders, using recognized project management methodologies and in alignment with Digital strategy.
• Create and maintain detailed project plans, timelines, track milestones, and proactively manage risks and dependencies across workstreams to ensure deliverables are completed on time and within scope.
• Lead cross-functional teams including technical, clinical, and business stakeholders; facilitate decision-making and consensus-building.
• Monitor project progress and proactively resolve issues, escalating to leadership as needed.
• Prepare and deliver project updates, documentation and status reports to stakeholders.
• Represent Digital Communications in workgroups and meetings, demonstrating diplomacy and collaboration.
• Manage vendor relationships to ensure delivery meets project scope, budget and quality expectations.
• Identify opportunities to streamline workflows and enhance project delivery.
• Coordinate testing, go-live readiness, and post-implementation support activities as applicable.

Project Execution & Asset Development (35%)

• Lead planning, execution, and delivery of Digital projects, ensuring they are on time, on budget, and in scope.
• Develop, write, edit and proofread project communications and assets along with clinical and technical documentation (e.g. technical FAQs, talking points, emails, articles, presentations, videos etc.)  in collaboration with clinical and technical subject matter experts to ensure accuracy and alignment with enterprise standards.
• Develop content across multiple mediums, including video production (script writing, storyboarding, video creation).
• Maintain Digital Vitals pages (SharePoint), ensuring content is accurate, accessible, up to date, and aligned with enterprise standards.
• Manage ad hoc requests, ensuring timely delivery and alignment with project priorities.

Metrics & Reporting (10%)

• Research, collect, and evaluate project and campaign data to meet reporting and evaluation requirements.

• Track and analyze project and campaign performance – including engagement metrics across multiple platforms – and present findings to leadership and stakeholders.
• Collaborate with IT and data management teams as needed to ensure reporting methods align with enterprise data architecture, governance, and analytics practices.
• Develop reporting templates, dashboards, and trackers to support portfolio reviews and decision-making.
• Leverage metrics and lessons learned to recommend enhancements to processes, tools, and offerings.
• Use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
• Other duties and responsibilities as assigned.

Internal Mobility at Mass General Brigham

• We believe great talent grows from within. At Mass General Brigham, we are committed to supporting career development and internal mobility across our organization. This role offers an exciting opportunity for current employees looking to expand their impact, develop new skills, and contribute to high-visibility digital initiatives that influence clinicians, staff, and patients across the enterprise.
• Internal candidates are encouraged to discuss career interests with their manager and explore how this opportunity aligns with their professional growth goals. We value the unique perspective and institutional knowledge that internal employees bring and welcome applicants who are ready to take the next step in their careers.

Additional Job Details (if applicable)

Content samples provided along with application is greatly appreciated.

Working Model

• M-F Eastern Business Hours
• Hybrid schedule: at minimum, Wednesdays at Assembly Row required in office, weekly. Must be flexible for onsite meetings due to business needs, with reasonable notice
• Quiet, secure, compliant work station is required for remote workdays using MGB issued equipment

Remote Type

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EEO Statement:

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.