Confirmation Agent

Description

Expo Home Improvement, a top-rated Texas-based home remodeling company, specializes in high-quality bathroom, kitchen, and window remodels for residential customers. With over 15 years of experience, we are recognized for exceptional craftsmanship, outstanding customer service, and a commitment to enhancing the lives of homeowners. Recognized as a Top Place to work in the nation, our people-first approach fosters a supportive culture that drives excellence and growth. Beyond transforming homes, we are dedicated to building lasting relationships and making a positive impact in the communities we serve.

Position Overview:

Are you ready to be at the heart of a high-performance sales operation? As an Inside Sales Confirmation Agent at Expo Home Improvement, you'll be critical in driving the success of our sales team. This is no ordinary role – we’re looking for a go-getter who thrives in a fast-paced environment and is ready to hit the ground running. If you're ready for a challenge and want to make an immediate impact, this could be the perfect opportunity for you. In this role, you will act as the voice of Expo Home, ensuring that our customers' appointments are confirmed, scheduled, and attended. Your efforts will directly influence our sales success and customer satisfaction. We provide a comprehensive, rigorous training program to set you up for success and high performance from day one!

Key Responsibilities:

• Customer Communication & Confirmation: You’ll be confirming critical homeowner information, ensuring everything is up-to-date and accurate. You’ll communicate directly with prospective customers via phone calls, voicemail, and texts to confirm appointments and provide necessary details.
• Appointment Retention: You’ll actively work to ensure appointments are kept, resolving customer concerns and minimizing cancellations. Your goal? To keep the sales pipeline full and ensure maximum consultation capacity.
• Sales Support: Collaborate closely with our sales team, passing along all the key details before appointments and ensuring smooth transitions to drive sales success. Your support is vital in turning leads into closed deals.
• Customer Satisfaction & Problem Solving: You’ll be empowered to resolve customer issues, ensuring each interaction is handled tactfully and efficiently.
• Team Collaboration: You’ll work as part of a tight-knit team, ensuring all policies, procedures, and performance standards are upheld. You’ll be part of a culture that’s all about delivering results.

Requirements

What We’re Looking For:

• High Energy & Drive: You have the ambition and hustle to meet daily performance metrics and consistently exceed expectations.
• Excellent Communicator: You’re clear, persuasive, and professional – whether you’re communicating with a customer or team member.
• Detail-Oriented: You’ll manage multiple leads, appointments, and customer interactions, so a keen eye for detail is a must.
• Customer-Focused: You’re driven to make sure every customer’s interaction leaves them satisfied and that appointments run smoothly.
• Tech-Savvy: You’re comfortable using phones, text applications, and CRM software.
• Team Player: You’re ready to collaborate with other departments, bringing you’re “A” game to ensure the team and company goals are met.

Why Join Our Team?

• A Rigorous Training Process: We’ll give you all the tools and knowledge you need to succeed with our comprehensive training program.
• High-Performance Culture: We set ambitious goals, and we’ll support you in achieving them. Performance is key to growth here.
• In-Office Requirement: This is an in-office position, where you'll work closely with your team in a collaborative, high-energy environment.
• Career Growth: You’ll have the opportunity to advance and grow within a thriving company that values your contributions.

Working Conditions:

• Full-Time, Office-Based Position
• Meet Performance Metrics & Daily Goals
• Adherence to Attendance & Professional Standards

Equal Opportunity Employer Expo Home Improvement is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Americans with Disabilities Act (ADA) Expo Home Improvement is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities throughout the application process and work environment.