50 Supervisor, Distribution

JOB OVERVIEW 

Provide customer service, maintain product availability, and supervise distribution personnel to effectively and efficiently distribute parts to assigned division dealer network. 

KEY RESPONSIBILITIES 

• This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines: 
• Provide support to dealers by responding to inquires (via phone, email, and fax) regarding product availability, dealer order status, product applications, and compatibility. 
• Process dealer orders daily.  Resolve shipping issues/problems and track inbound and outbound shipments. 
• Assist Sales and other department personnel in locating equipment and kits, answering questions regarding product availability and price, and resolving problems with invoices and equipment. 
• Allocate products to dealers as assigned by Regional Sales Managers. 
• Monitor and control inventory levels within assigned division through accurate processing (invoicing) of shipments, physical inventory, and adjustments as required. 
• Provide supervision to assigned Distribution Department employees, including distributing and reviewing work, training, and coaching. 
• Other duties as assigned. 

QUALIFICATIONS 

• Associate’s degree or equivalent preferred: 
• In lieu of a degree at least 5 years of related experience.  
• With a degree at least 3 years of related experience. 
• Excellent customer service skills, including the ability to remain diplomatic in argumentative situations. 
• Good organizational skills including the ability to multitask. 
• Basic proficiency using SAP, Microsoft Word and Excel and the ability to quickly learn and use other software packages. 
• Uses effective oral and written communication skills; delivers information in a clear and concise manner, listens and communicates effectively with others. 

PHYSICAL REQUIREMENTS 

Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks and duties as outlined above. 

DISCLAIMER: 

The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification.  This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification.  This job is intended to include the current essential functions of the job.  Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.