Team Center Coordinator - Telemetry

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Location

Facility

Department

Job Code

Shift

Schedule

Job Summary

Job Details

Join Cleveland Clinic’s Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 100-bed hospital provides top-quality patient care to the communities in and around Martin County. Here, you will work alongside passionate physicians, nurses, and other caregivers in a family-oriented, supportive environment.   

Caregivers on Martin South Hospital’s 3A Medical Telemetry Unit provide care to patients who require continuous monitoring of their cardiac and respiratory functions due to conditions such as heart disease, risk of arrhythmia or recovery from a cardiac event like a heart attack or surgery. As a Team Center Coordinator on the team, you will provide a high level of customer service to patients, families, visitors and caregivers to promote and support the highest level of patient experience. In this role, you will act as the traffic controller for the unit ensuring that call lights are being answered, patient’s nutrition needs are being met and smooth patient operations. This opportunity allows you to be valued as a team member and supported as you achieve your goals. You’ll work alongside highly trained caregivers, gain hands-on experience and skills, build a rewarding career and if you desire, continue your education.    

A caregiver in this position works days from 7:00AM – 7:30PM. 

A caregiver who excels in this role will:  

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients. 

• Respond to patient call lights and make rounds.  

• Communicate and facilitate communication with patients, families, other departments and health care team members regarding patient care. 

• Assist with processing patient admissions, transfers and discharges. 

• Assist patients and families with wayfinding and direct them to available resources. 

• Assemble and maintain patient medical records and other documents related to patient care. 

• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices. 

• Provide or assist with basic patient care activities, such as vital signs, weights, personal care, activities of daily living, patient transfers and transports, pulse oximetry and point of care testing.  

• Report abnormal findings or changes in physical, mental or emotional condition to an RN. 

• Assist with keeping patient rooms clean & orderly.   

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED  

• Basic Life Support (BLS) certification through the American Heart Association (AHA) or American Red Cross  

• One year of recent, full-time experience in patient care or customer service OR additional education/training OR a nursing student who has completed at least one clinical rotation as part of an accredited nursing program 

• Military experience as a Hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1) will be considered  

• Experience with typing, computer training or equivalent coursework 

Preferred qualifications for the ideal future caregiver include: 

• Microsoft Office experience  

• Strong clinical experience 

• One year of Clinical Technician experience 

Physical Requirements:

• Work requires finger dexterity and eye/hand coordination to operate a computer keyboard at a moderate skill level.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Mental Demands: Ability to work at a fast pace and prioritize multiple assignments/projects and respond to numerous requests; ability to resolve conflicts among staff and to work collaboratively with department directors, physicians and other members of the Healthcare team; ability to ensure operational efficiency; ability to problem-solve and make decisions; ability to exercise self-control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers.
• Special Demands: Needs minimal sustained direction in assessing needs, directing staff and carrying out departmental and professional responsibilities.
• Requires full body motion to move and lift patients, manual finger dexterity with good eye/hand coordination; involves extensive standing and walking.
• Medium Work - Exerting 50 to 100 pounds of force rarely, and/or 0 to 50 pounds of force occasionally to move objects.
• Physical Demand requirements are in excess of those for Medium Work.
• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.