IT Infrastructure & Helpdesk Lead/ Specialist, Asia

Key Accountabilities:
IT Infrastructure & Operations
•Manage and maintain regional IT infrastructure, including networks, servers, cloud services, telecommunications, and end-user devices.
•Ensure the availability, security, and performance of IT systems across Asia locations.
•Monitor infrastructure health and troubleshoot complex technical issues.
•Lead infrastructure upgrades, system implementations, office setup projects, and technology refresh initiatives.
•Implement and support corporate IT policies, cybersecurity standards, and best practices.
•Coordinate backup, disaster recovery, and business continuity activities.
•Manage IT hardware, software, and license lifecycle.
Helpdesk & End-User Support
•Oversee day-to-day IT support activities across the region.
•Provide T2 technical support for workplace technologies including Windows/Mac endpoints, mobile devices, collaboration tools (M365), and workplace applications.
•Ensure timely resolution of incidents and service requests.
•Drive continuous improvement of IT support processes and user experience.
•Support meeting room technologies, collaboration tools, and workplace productivity solutions.

Business Partnership & Projects
•Act as the primary IT contact for Asia business stakeholders.
•Collaborate with global IT teams to align regional initiatives with company standards.
•Lead and support regional IT projects, including office expansion, relocation, and infrastructure deployment.
•Identify opportunities to improve operational efficiency and technology effectiveness.
•Collaborate with third-party vendors for purchase escalations, warranty repairs, and service improvements.

Skills/Qualifications:
•Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
•8+ years of experience in IT infrastructure, systems administration, network support, or related functions.
•Solid hands-on experience with Microsoft 365, Azure, Windows environment, networking, servers, endpoint management, and cybersecurity.
•Strongly knowledge with AD group.
•Experience supporting multiple office locations and coordinating with external vendors and service providers.
•Strong troubleshooting, project management, and stakeholder communication skills.
•Ability to balance strategic planning with daily operational support in a fast-paced environment.
•Fluent in Mandarin and English; Japanese language skills are an advantage.