Customer Service Representative

Are you ready to make a real impact in healthcare while building strong relationships with hospitals and internal teams? If you thrive in fast-paced environments, love solving problems, and have an eye for process improvement, this role is for you! 

At Stryker, we hire for talent, not just experience. Our top performers come from diverse backgrounds—customer service, healthcare administration, hospitality, retail, and more. Whether you’re transitioning from another field or looking to grow your career in medical technology, this could be the perfect fit. 

About the Role 

As a Customer Service Representative, you’ll be the trusted point of contact for hospitals, healthcare administrators, and internal stakeholders. This role goes beyond answering calls—it’s about investigation, collaboration, and driving process improvements that enhance patient care. 

Your responsibilities will include: 

• Serving as a key liaison between hospitals, internal sales reps, marketing, and other stakeholders 
• Managing inquiries and resolving issues with professionalism and care 
• Investigating complex cases and identifying opportunities for process improvement 
• Maintaining accurate records and ensuring compliance with internal systems 
• Collaborating across teams to deliver exceptional customer experiences 

Why Join Us? 

We don’t just offer jobs—we build careers. As a global leader in medical technology, we provide: 

• Career development: Continuous training and progression opportunities 
• Financial wellbeing: Healthcare, insurance, and financial benefits 
• Paid parental leave: Support for your growing family 
• Volunteer days: Paid time off to give back 
• Award-winning culture: Work with a high-performing, supportive team 
• Flexible working arrangements and access to onsite gyms in most offices 
• Employee benefits: Discounts, health care, insurance, and wellbeing programs 

Who You Are 

To succeed in this role, you’ll need to demonstrate: 

• Teamwork: Build strong relationships and communicate effectively 
• Attention to detail: Accuracy and compliance are key 
• Adaptability: Thrive in fast-paced, high-pressure environments 
• Problem-solving: Investigate issues and find solutions quickly 
• Integrity: Do the right thing—even when no one’s watching 
• Passion for healthcare: Be driven to make a difference every day 

Requirements: 

• Full Australian working rights 
• Strong communication and interpersonal skills 
• Ability to manage multiple priorities and stay calm under pressure 
• Experience in customer service or stakeholder management preferred 

If you’re interested in applying to the role, can you please write a few lines at the top of your CV answering, “Why do you want to join Stryker?”  

If this role sounds like a good fit, please apply below!