Credit/Collections Specialist

JOB SUMMARY

The Credit & Collection Specialist receives and posts all incoming cash for Colonial Group, Inc. and its subsidiaries, collects delinquent accounts, and provides superior customer service.

DUTIES AND RESPONSIBILITIES

• Supports Colonial Group, Inc. companies across multiple industries.

• Works in multiple software platforms used by Colonial companies, including JDE E1, PDI Enterprise, and Intevacon, as well as Windows-based software, including the Microsoft Office Suite and Adobe.

• Prepares payment deposits.

• Calculates and posts customer payments to the appropriate accounts.

• Verifies transaction details, including funds received and total account balances for all Colonial companies.

• Calculates and posts receipts for miscellaneous receivables for Colonial Group, Inc. and its subsidiaries.

• Compiles and sorts documents, such as invoices and checks, to substantiate business transactions.

• Makes copies of checks, completes deposit slips, and makes bank deposits using a remote deposit scanner.

• Reconciles accounts receivable postings with daily bank deposits, wires, and ACH payments.

• Initiates and completes electronic funds transfer (EFT) drafts from customer bank accounts.

• Reviews customer accounts and determines the appropriate course of action for collection.

• Reviews sales, service, and credit contract terms with customers.

• Communicates with customers by email and telephone to determine the reasons for overdue payments.

• Collects past-due balances.

• Provides invoice copies, account statements, and delivery documents to customers.

• Researches short-paid or skipped invoices and invoice discrepancies and reports findings.

• Responds to customer calls and questions and helps resolve account balance disputes.

• Prepares and sends collection letters to encourage payment of delinquent accounts.

• Obtains information regarding customers' financial status and refers relevant information to Credit Analysts, the Assistant Credit Manager, and the VP of Risk.

• Works with salespeople and customer service representatives across Colonial companies to address customer concerns and ensure outstanding balances are collected.

• Escalates collection issues as needed.

• Makes recommendations to Credit Analysts, the Assistant Credit Manager, and/or the VP of Risk regarding the release of new orders.

• Researches and makes inquiries to locate customers who have moved.

• Notifies collection agencies of payments received from customers placed with the agencies for collection.

• Calculates interest and payments.

• Performs additional duties as assigned.

EDUCATION AND EXPERIENCE

• Associate degree or equivalent credit hours in accounting or a business-related field preferred.

• Experience in credit or finance preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• General math and accounting skills required.

• Proficiency in Microsoft Word, Excel, and Outlook required.

• Data entry, accounting, financial software, information analysis, attention to detail, customer service, telephone and email etiquette, and reporting research results strongly preferred.

• Strong attention to detail, organizational skills, and verbal communication skills required.

• Self-motivated, with the ability to manage multiple priorities and demonstrate excellent communication and customer service skills.

PHYSICAL DEMANDS

• Regularly required to sit, stand, and walk throughout the workday.

• May occasionally be required to lift and/or move materials weighing up to 20 pounds.

• Must be able to perform the physical requirements of the position with or without reasonable accommodation.