Salesforce Project Manager / Scrum Master

Cloud SynApps is a fast-growing consulting and systems integration firm that focuses on cloud applications, primarily on Salesforce-based platforms. Cloud SynApps has its major operations in Canada, the USA, and India. We’ve actively built our Salesforce practice and have quickly grown into one of the strongest Systems Integrators within the Salesforce Public Sector space. While Public Sector is our passion, we are also growing into other areas like health, AWS & higher education.

We have implemented Salesforce solutions for several municipal, provincial/state, federal, and public sector clients. Our consultants and associates have deep industry expertise and live by our core values. We also invest heavily in developing unique Salesforce-based solutions and accelerators, which, in our experience, are required by our clients.

We believe in full transparency in whatever we do for our clients and internally, working with our associates. We are quickly growing, and that brings additional responsibility to treat everyone with respect and dignity. Integrity is one of our most important and foundational values. We follow ethical principles and always acknowledge the value each associate, partner, and client brings to the table.

Position overview

We are seeking an experienced, highly organized Salesforce Project Manager with Scrum Master capabilities to lead Salesforce project delivery and facilitate Agile processes for our clients. The ideal candidate has 6+ years of relevant experience, a strong understanding of Salesforce implementations, and hands-on experience with Azure DevOps (ADO).

You will be responsible for managing project timelines, coordinating cross-functional teams, facilitating Scrum ceremonies, managing scope and change, monitoring progress, and acting as the day-to-day point of contact for the client's project team.

Experience with Salesforce Public Sector Solutions and delivery for government or public-sector clients is preferred. French language proficiency is a strong asset.

Key responsibilities

• Lead and manage Salesforce implementation projects, ensuring timely delivery and alignment with project scope, quality standards, and client expectations.
• Manage project timelines, milestones, deliverables, risks, dependencies, and resources to ensure successful project execution.
• Manage scope and change: identify changes early, work with the architect and leads to estimate them, and prepare change requests for client review and approval.
• Facilitate Agile project management processes and Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.
• Utilize Azure DevOps (ADO) to manage project tasks, backlogs, user stories, sprint boards, and delivery progress.
• Coordinate cross-functional teams, including Salesforce developers, business analysts, architects, QA professionals, and other stakeholders.
• Collaborate with product owners and business stakeholders to prioritize requirements, manage backlogs, and align sprint objectives with business goals.
• Identify and resolve project blockers, risks, and issues to maintain delivery momentum and meet project milestones.
• Ensure adherence to Salesforce best practices, architecture guidelines, and solution design standards.
• Monitor sprint progress, team performance, and project KPIs, providing regular, accurate status updates and reports to client and internal stakeholders.
• Engage with stakeholders at all levels, including client representatives, partner teams, and executive leadership, to manage expectations and support effective decision-making.
• Promote Agile best practices, continuous improvement, team collaboration, and accountability throughout the project lifecycle.
• Be on the client site three days a week to facilitate collaboration, conduct project discussions, and support delivery activities.

Qualifications

• Minimum 6+ years of relevant professional experience in project management, Salesforce project delivery, Scrum Master responsibilities, or a related role.
• Proven experience managing Salesforce projects, preferably large-scale implementations.
• Strong understanding of Salesforce features, architecture, implementation methodologies, and best practices.
• Hands-on experience with Azure DevOps (ADO) for project tracking, sprint management, backlog management, and reporting.
• Strong knowledge of Agile methodologies and Scrum practices, with experience facilitating Agile ceremonies.
• Experience managing scope and change on client projects, including estimating and documenting change requests.
• Experience coordinating cross-functional teams and managing project stakeholders at various organizational levels.
• Excellent organizational, communication, leadership, and problem-solving skills, with a track record of being dependable and responsive to clients.
• Ability to manage multiple priorities, project dependencies, risks, and delivery timelines effectively.
• Salesforce certifications are mandatory for this role.
• Strong English communication skills, both written and verbal.
• Willingness to work in a hybrid arrangement and be on the client site three days a week.

Preferred skills

• Experience with Salesforce Public Sector Solutions and delivery for government or public-sector clients.
• French language proficiency (spoken and written) is a strong asset.
• Experience working in multi-vendor delivery environments alongside partner or prime-contractor teams.
• Familiarity with Salesforce products such as Sales Cloud, Service Cloud, Experience Cloud, and other relevant Salesforce solutions.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), PMP, or equivalent certification is a plus.
• Experience working in a consulting or professional services environment.
• Strong stakeholder engagement, facilitation, conflict-resolution, and continuous-improvement skills.

Location: Montreal / Toronto, Canada | This role requires being on the client site in Montreal or Toronto three days a week. Consistent in-person presence is a core expectation of the role, not an occasional one.