Senior Inside Account Manager

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.  
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Inside Account Manager and help us do what we do best: propelling business forward.  
 
We are seeking an experienced and driven Senior Inside Account Manager to join our dynamic sales team. This role is ideal for someone with a proven track record in sales or sales operations who is ready to take the next step in managing client relationships, driving revenue, and expanding product adoption. As an Inside Account Manager, you will work closely with our existing customers, and actively contribute to the growth of our business across the NA region.

Please note that the working hours for this role are between 13:00 - 22:00
 
In this role, you will:

• Lead revenue growth initiatives by managing and nurturing relationships with existing clients, focusing on expanding our product footprint and identifying growth business opportunities.
• Conduct thorough research on accounts to identify key stakeholders, decision-makers, and potential growth areas, supporting strategies to deepen the client relationship.
• Utilize advanced communication and consultative selling skills to understand complex client needs and position solutions that deliver tangible value.
• Proactively identify upgrade opportunities and guide customers through version upgrades, modernization initiatives and Cloud adoption, and platform optimization projects.
• Promote adoption of Sitefinity AI capabilities and other innovative features to increase customer value and platform utilization.
• Collaborate with the broader sales team and strategic partners to develop and execute account growth plans that align customer business objectives with the Sitefinity product roadmap and capabilities.
• Conduct regular business reviews to assess customer objectives, product usage, adoption, risks, and growth opportunities.
• Monitor customer health indicators, identify potential retention risks, and proactively develop mitigation plans.
• Partner with Customer Success, Product Management, Professional Services, Support, and Marketing teams to ensure customer success and accelerate adoption.
• Maintain and manage a healthy sales pipeline, accurately forecasting sales performance and contributing to the achievement of quarterly revenue targets.
• Maintain detailed account intelligence, customer engagement records, growth plans, and opportunity tracking within Salesforce.com.
• Stay informed on industry trends and competitive offerings to effectively position our products and solutions in a rapidly changing market.

Your background:

• Fluency in English, with exceptional communication skills and the ability to engage and influence senior decision-makers.
• Solid experience in sales, account management, or a related field, with a proven ability to manage and grow client relationships.
• Demonstrated success in working with B2B clients, ideally within the software or technology sector, with experience handling complex sales cycles.
• Ability to independently manage a high volume of client interactions while maintaining a strategic focus on revenue growth and customer satisfaction.
• Strong organizational skills and attention to detail, with the ability to juggle multiple accounts and priorities.
• Expertise in identifying and qualifying new business opportunities and executing strategies to drive account expansion.
• Proficiency in using Salesforce or similar CRM tools to track performance, customer insights, and pipeline management

Additionally, it would be beneficial if you have:

• Knowledge or experience in Content Management Systems (CMS) or related software solutions.

If this sounds like you and fits your experience and career goals, we’d be happy to chat.  

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:  
 
Compensation

• Generous remuneration package.
• Employee Stock Purchase Plan Enrollment.

Vacation, Family, and Health

• 30 days paid annual vacation.
• An extra day off for your birthday.
• 2 additional days off for volunteering.
• Premium healthcare and dental care coverage.
• Additional pension insurance.
• Well-equipped gym on-site with CrossFit equipment and a climbing wall.
• Co-funded Multisport card.
• Flexible working hours
• Free underground parking with a designated space for bikes, motorbikes and electric scooters.

Apply now!

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Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!