paytm
Lending Operations - AM - Merchant Lending
Mumbai, Maharashtra, India (city only)
On-site · Full-time Employment
First seen by offpeak October 23, 2026
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About the Role: We are looking for a proactive and detail-oriented professional to manage day-to-day lending operations, coordinate with internal stakeholders, and ensure smooth and timely loan processing. The ideal candidate should have a good understanding of the lending lifecycle, strong problem-solving skills, and the ability to manage multiple operational tasks efficiently.
Key Responsibilities : -Lending Operations: Manage day-to-day lending activities and ensure smooth and timely processing of loan applications in coordination with Product, Technology, Business, and Sales teams. -Daily Operations Management: Monitor daily operational activities, track pending cases and issues, resolve bottlenecks, and ensure a seamless customer experience. -Stakeholder Coordination: Collaborate with internal teams and relevant lending partners to ensure seamless execution of lending processes. -MIS & Reporting: Maintain daily operational trackers, prepare issue-resolution reports, monitor key performance metrics, and provide regular updates to stakeholders. -Issue Resolution: Identify operational challenges, investigate root causes, and coordinate with relevant teams to ensure timely resolution. -Process Improvement: Identify opportunities to improve operational efficiency, streamline workflows, and enhance the overall lending process. -Compliance: Ensure adherence to internal policies, standard operating procedures, and applicable lending guidelines and regulatory requirements.
Required Skills & Qualifications : - 2–4 years of experience in lending operations, fintech, banking, or NBFC operations. - Good understanding of the lending lifecycle, loan processing, and operational workflows. - Strong communication, coordination, and stakeholder management skills. - Excellent problem-solving and analytical abilities. - Proficiency in MS Excel or Google Sheets for operational tracking and reporting. - Ability to manage multiple tasks, prioritize activities, and work in a fast-paced environment. - Strong attention to detail and a proactive approach to resolving operational issues.
Preferred Candidate Profile A graduate with hands-on experience in lending operations, partner coordination, and day-to-day business operations, preferably within a fintech company, bank, or NBFC. The candidate should be organized, detail-oriented, and comfortable working with cross-functional teams to drive operational efficiency and ensure timely issue resolution. Why join us 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360-degree feedback from your peer teams on your support of their goals 4. Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!