Head Housekeeping Supervisor

Overview

About The First Group Hospitality 

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. 

For more information, visit tfghospitality.com 

Job Description

• Oversee and coordinate daily housekeeping operations across all club facilities, including bedrooms, lounges, washrooms, public areas, guest facilities, and back-of-house spaces.

• Lead, supervise, and support Housekeeping Supervisors and housekeeping colleagues to ensure efficient operations and consistent service delivery.

• Plan staff schedules, allocate resources, manage shift coverage, and ensure adequate staffing based on operational requirements.

• Conduct regular quality inspections to maintain exceptional cleanliness, hygiene, and luxury presentation standards.

• Monitor team performance, attendance, grooming, productivity, and adherence to company policies and procedures.

• Train, coach, and develop housekeeping colleagues, identifying performance gaps and opportunities for improvement.

• Oversee housekeeping inventory, including cleaning supplies, equipment, linen, uniforms, and guest amenities, ensuring effective stock control and cost efficiency.

• Coordinate housekeeping preparations for VIP visits, private functions, special events, and other operational requirements.

• Work closely with the Housekeeping Manager and other departments to ensure seamless service delivery and prompt resolution of operational issues.

• Ensure compliance with health, safety, hygiene, chemical handling, waste management, and environmental standards.

• Monitor maintenance requirements, report defects and safety concerns, and follow up to ensure timely resolution.

• Handle escalated member and guest requests or complaints professionally, ensuring prompt and effective solutions.

• Prepare and maintain accurate operational reports, inspection records, inventory reports, staff schedules, and performance updates.

• Identify and implement improvements to housekeeping procedures, productivity, service quality, and operational efficiency.

• Ensure all housekeeping operations consistently reflect the club's luxury positioning, brand standards, and commitment to exceptional member and guest experiences.

• Support the Housekeeping Manager in departmental planning, staff development, and the achievement of operational objectives.

• Perform other supervisory and operational duties as required.

Desired Skill & Expertise

• Minimum 4–5 years of housekeeping experience, preferably within luxury hotels, resorts, private members' clubs, or premium hospitality environments.

• At least 2 years in a supervisory or senior housekeeping role, with demonstrated experience leading teams.

• Strong knowledge of luxury housekeeping standards, cleaning procedures, hygiene, sanitation, and quality control.

• Proven ability to manage daily operations, staff scheduling, resource allocation, and team productivity.

• Excellent leadership, coaching, delegation, and team-management skills.

• Strong organisational, problem-solving, communication, and decision-making abilities.

• Experience managing housekeeping inventories, linen, cleaning equipment, supplies, and cost-control procedures.

• Good understanding of workplace health and safety, chemical handling, and hygiene regulations.

• High attention to detail with a strong commitment to service excellence and luxury presentation standards.

• Ability to manage guest expectations, resolve complaints, and coordinate VIP service requirements.

• Professional, discreet, dependable, and capable of working effectively under pressure.

• Proficiency in basic computer applications and housekeeping reporting systems is an advantage.

• Flexibility to work shifts, weekends, evenings, and public holidays as required.