Business Process Senior Associate

We’re looking for a Business Process Senior Associate to join our Insurance Operations team at MGS. In this role, you reports to the JH SS Death Matching and Thorough Search Team Leader and is accountable in reviewing and confirming potential death matches identified, identify, locate and contact beneficiaries or other parties entitled to receive proceeds payable under life insurance policies, long term care insurance policies, annuity contracts, retirement plans, and retained assets accounts.

Position Responsibilities:

• Review and validate potential death matches and conduct thorough searches to identify and locate beneficiaries or entitled parties.
• Research, verify, and maintain accurate records related to life insurance policies, annuities, retirement plans, and retained asset accounts.
• Participate in department meetings, focus groups, and discussions to support process improvements and operational efficiency.
• Collaborate with internal and external business partners to ensure processes are accurately documented and quality-checked.
• Support team initiatives, special projects, and other responsibilities assigned by the Team Leader.

Required Qualifications:

• College graduate or equivalent combination of education and relevant work experience.
• Strong attention to detail with excellent data entry and research skills in a high-volume processing environment.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and computer navigation skills.
• Minimum typing speed of 30 WPM with the ability to compose clear and professional business communications.
• Strong analytical, problem-solving, and organizational skills with the ability to work independently and within a team.

Preferred Qualifications:

• Experience in insurance, financial services, retirement services, or related operations.
• Experience conducting research, data analysis, and information verification.
• Knowledge of life insurance, annuity, retirement, or beneficiary processes.
• Experience supporting process improvement initiatives and operational projects.
• Strong stakeholder management and communication skills.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement