Senior People Operations Specialist

Summary

Job Description

What you will be doing

• Serve as the first point of contact for employees and managers in APAC on People-related questions, policies, and processes.
• Partner closely with People Business Partners to understand functional strategy for the region and translate it into day-to-day People support, programs, and initiatives.
• Collaborate with Employee Experience to support onboarding, New Hire Orientation, engagement initiatives, internal communications, and other programs that shape the regional employee experience.
• Work with Compensation & Benefits to support annual compensation programs and benefits administration, ensuring alignment with global frameworks and local market practices.
• Manage the delivery and continuous improvement of key People processes, including employee lifecycle changes, payroll readiness, time off and absence, and People system data changes. Assess current-state processes, identify gaps and opportunities, and partner cross-functionally to design and implement scalable, automated solutions.
• Provide guidance to managers in line with labour law, internal policies, and company values; and escalate complex cases to People Business Partners and Employee Relations as appropriate.
• Ensure all People practices and documentation comply with local labour law, data privacy regulations and company standards; keeping current on changes in India and regional employment law and market trends.
• Manage offboarding and exits across supported countries, ensuring consistent, compliant processes and accurate Payroll inputs.
• Support People reporting and analytics requirements (headcount, turnover, engagement insights, etc.) and use data to identify trends and recommend actions.
• Contribute to regional and global People projects and process improvements, representing the region perspective and employee voice.
• Ability to work in a hybrid environment, with a minimum of three days per week in our Bengaluru office. Effectively manage collaboration across multiple time zones, including evening calls to accommodate EMEA and US team members. 

What you bring

• 5+ years relevant People Operations experience, with a strong understanding of labour law and People practices in APAC (employment contracts, working hours, leave, separations, etc.),  ideally in a SaaS/technology or global matrixed organization and fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with employees, managers, and cross-functional People teams across different regions and cultures.
• High accountability and ability to work independently, managing confidential information and triage employee relations matters with good judgment and discretion.
• Strong organizational skills and attention to detail; comfortable managing multiple tasks and deadlines.
• Strong problem-solving skills, with the ability to identify process gaps, recurring issues, and compliance risks and recommend practical and innovative improvements. 
• Strong hands-on Workday experience, including business-process execution and data maintenance, plus experience with ServiceNow or a similar case management system.
• Experience using automation and AI to improve HR service delivery, with a proactive interest in adopting new tools and ways of working is a strong plus.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Guidewire is proud to be a disability inclusive employer. We are committed to providing individualized accommodations and support to candidates for any part of our hiring process. If you think you may need disability-related accommodations, please email EmployAbility at accommodations-gw@employ-ability.org.uk, our disability partner, or schedule a call with an EmployAbility expert (calendar booking slot) for a confidential conversation.