Product Manager - Global Uptime, Digital Product

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

In this position... 

Every hour matters when a customer’s vehicle is in the shop. Our Vehicle Care organization is driving the transformation of Ford’s service experience – reducing downtime, increasing transparency and powering data-driven solutions for dealers globally. 

As a Product Manager, you’ll lead the development of platforms and tools that help Ford and dealerships diagnose, repair and communicate faster – turning service from reactive to predictive. You’ll define the product strategy, roadmap and success metrics for critical experiences leveraged by Ford internal teams and dealerships every day. 

You’ll collaborate with engineering, design, data science and business stakeholders across the globe to deliver products that directly improve dealer efficiency, and Ford’s brand promise of caring for customer's time.

What you'll do...

• Define the strategic vision and roadmap for dealer facing software products that enable a faster repair process, seamless communication between dealers and Ford SMEs, and proactive service experiences.

• Translate dealer and Ford business needs into actionable product requirements, leading the delivery of high impact tools and platforms that track unified case management, performance metrics, and SLA adherence. 

• Drive experimentation, learning and continuous improvement through data driven decision making and cross functional alignment.

• Balance near term operational needs with long term platform strategy, ensuring scalability and interoperability across Ford’s global service ecosystem. 

• Develop strong working relationships with global teams, understanding nuances across retail and commercial service operations, systems and products.

• Own key product metrics, track them, and report out to Leadership.

• Represent vehicle care service in executive and cross-functional reviews, influencing priorities and investment decisions.

You'll have...

• Bachelor’s Degree required.

• 5+ years of product management experience in the technology industry.

• Proven ability to effectively utilize Jira for agile project management, including sprint planning, issue tracking, and reporting.

• Domain knowledge across integrated hardware/software products, autonomy, or consumer-facing digital products. The ideal candidate will have a strong understanding of the hardware and software systems required to bring consumer products to market in these sectors.

• Demonstrated ability to achieve goals in an innovative and fast-paced environment, and to evolve product strategy based on research, data and industry trends; excellent problem-solving, organizational and analytical skills.

• A deep passion for your customers, their needs, and building/shipping products to meet these needs.

• Successful product launch experience in a matrix organization and demonstrated ability to manage products in production and their backlogs.

• Strong leadership skills and experience managing stakeholders including Design and Engineering across the organization.

• Strong verbal and written communication skills, including experience creating Product Requirements Documents.

• Strong data analysis skills.

• Familiarity with Agile Software Methodologies.

• Curiosity around new technologies and a strong desire for continuous learning. 

• Proficiency in Microsoft Office Suite.

Even better, you may have...

• 8+ years of software product management experience

• Experience with automotive service operations or dealership software products

• Experience using Figma for collaborative design workflows, including version control and feedback integration.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision, and prescription drug coverage

• Paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service 

• Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day 

This position is a salary grade 8 and ranges from $99,100-$149,000.     

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

Internal applicants: moving into this role may result in an adjustment to your current compensation based on the posted pay range for this role, taking into consideration your qualifications and other relevant factors.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid with a requirement to be onsite four or more days per week. 

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