Technical Program Manager, Fraud Technology

The Technical Program Manager is responsible for coordinating and supporting technology delivery, governance processes, and cross-functional execution for strategic Fraud Technology initiatives. In this role, you will partner with engineering teams, product stakeholders, platform teams, and risk/compliance partners to support successful program execution, effective dependency management, and alignment with established technology standards. You will utilize strong organizational, analytical, and communication skills to guide programs from planning through implementation and release. This position requires an understanding of how technology teams and business functions work together, as well as the ability to coordinate across diverse groups to achieve shared program objectives.

Key Responsibilities

End-to-End Program Delivery & Roadmap Execution

• Support technology planning, execution, and delivery governance activities across programs within Citi's Fraud Technology portfolio.
• Track and monitor program milestones, deliverables, critical paths, and dependencies across multiple agile teams and hybrid technology environments.
• Proactively manage cross-program dependencies, identifying delivery risks, technical bottlenecks, and resource constraints while partnering with stakeholders to develop mitigation plans.
• Support release planning activities, operational readiness reviews, and deployment coordination to help ensure successful production implementations.
• Monitor program health, escalate issues as appropriate, and provide delivery transparency through effective reporting and governance processes.

Architecture Alignment, Dependency Management & Systems Integration

• Facilitate discussions among stakeholders and engineering teams regarding delivery impacts, dependencies, priorities, and implementation considerations.
• Coordinate architecture review activities and support alignment across participating technology teams.
• Develop and leverage working knowledge of modern software architecture concepts, including microservices, APIs, cloud technologies, event-driven architectures, and distributed systems to effectively support program delivery.
• Assist with coordination of system integration activities and technology dependency management across multiple delivery teams.

AI-Augmented Program Management & Operational Excellence

• Champion the use of Generative AI (GenAI) and automation tools to improve program management efficiency and consistency.
• Leverage AI-enabled solutions to automate meeting summaries, action-item tracking, technical documentation, and Architectural Decision Records (ADRs).
• Support generation of status reporting, release communications, dashboard metrics, and milestone tracking.
• Promote adoption of AI-driven delivery practices, templates, and reporting standards across participating teams.

Stakeholder Communication

• Partner with engineering teams and business stakeholders to communicate delivery progress, key milestones, risks, issues, and dependencies.
• Build collaborative relationships across technology and business teams to facilitate effective decision-making and issue resolution.
• Prepare and deliver program status updates for governance forums and leadership reviews.
• Work collaboratively with business units, external technology vendors, operations teams, internal audit partners, and technology stakeholders to support successful delivery outcomes.

Risk, Governance & Control Management

• Track and report program risks, issues, dependencies, and governance concerns while partnering with stakeholders on mitigation plans.
• Ensure adherence to Citi's Software Development Lifecycle (SDLC) requirements, architecture review processes, data governance standards, and applicable regulatory obligations.
• Support change management, release management, and operational governance processes.
• Assist in maintaining audit readiness and documentation required for internal and external reviews.

Qualifications & Competencies

Experience & Domain Expertise

• 5-8 years of experience in Technical Program Management, Project Management, Technology Delivery, or a related discipline.
• Experience working within Agile, Scrum, Waterfall, or hybrid delivery environments.
• Technical familiarity with modern architecture patterns, including microservices, REST/SOAP APIs, event-driven platforms, cloud technologies, and distributed systems.
• Experience coordinating cross-functional technology initiatives and managing dependencies across multiple teams and stakeholders.
• Prior experience in financial services, payments, fraud prevention, risk technology, or a related domain is preferred.

Project Management & AI Tooling

• PMP and/or PMI-ACP certification preferred.
• Additional certifications such as CSM, SAFe, Cloud Practitioner, or PMI-CPMAI are advantageous.
• Experience utilizing Jira, Confluence, Jira Align, MS Project, ServiceNow, or similar enterprise collaboration and delivery platforms.
• Experience leveraging GenAI tools such as Copilot and enterprise AI solutions to improve reporting, planning, documentation, and communication activities.

Leadership & Communication

• Demonstrated ability to build collaborative relationships and coordinate activities across multiple teams and stakeholder groups.
• Strong verbal and written communication skills, with the ability to communicate technical concepts to both technical and non-technical audiences.
• Strong organizational and problem-solving skills with the ability to manage competing priorities.
• Ability to operate effectively within a highly matrixed environment and influence outcomes through partnership and collaboration.

Education

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, Business Technology, or a related field, or equivalent experience.

Other Relevant Skills

• Delivery Management
• Project Management
• Stakeholder Management
• Risk & Issue Management
• Program Governance
• Agile Delivery
• Technology Coordination
• Executive Reporting

•Working Environment: office setting, minimal travel required.
• Effort: minimal physical effort required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.