Boutique Operations Coordinator

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

MAIN PURPOSE:

Job Mission
The Operations Coordinator contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Coordinator is responsible for managing all aspects of the day-to-day processes, including key administrative support for transactional activities, financial compliance, logistics, inventory control, and effectively supports the implementation of policies and procedures.

Key Responsibilities

Operational excellence / compliance

• Ensure proper understanding and execution of all Maison policies and procedures within the boutique, champion, and influence compliance among the broader team.
• Coordinate efficient opening and closing procedures.
• Ensure proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses.
• Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations
• Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately.
• Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience.
• Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory.
• Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools and technology, equipment, etc.
• Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support strategies for optimal storage organization.
• Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation)
• Support overall success of boutique audits; partner with management to implement and execute action plans.
• Participate in daily set up and break down of boutique for opening/closing as needed.
• Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers.
• Assist with special projects as needed.
• Consistently reach and aim to exceed all KPIs.
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Maison / industry knowledge

•  Develop fundamental brand knowledge to convey Cartier heritage and values.Remain current on all industry news, local/global competition, and connection to community.Share and collaborate with region and network peers on operational best practices. 

Teamwork

•  Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone.Elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management to provide ideas and solutions to client-facing teams.Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities.Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information.Embrace and integrate diverse perspectives.Be an active member of the network Operations community.undefinedQualifications 

Education

• Associate or bachelor’s degree preferred.undefinedI

Industry experience

• Previous operations experience in luxury retail, service or hospitality industry is a plus. 

Technical skills / abilities

•  Excellent computer skills and use of technology MS Office experience required; SAP knowledge preferred.

• Fluent in English 70%, Additional language skills are a plus. 

Personal skills

•  Must be available to work retail hours (including weekends) and travel for trainings as needed.Ability to work in a fast-paced, evolving environment

• Excellent analytical, organizational, and interpersonal communication skills are required.

• Strong understanding of client service needs and priorities (internal and external)

• Frequent moving of packages and product

• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.

• Collaborative approach with ability to foster a united work environment with a “can do” attitude.Intellectual curiosity and passion for learning 

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer