Case Manager

Essential Functions (Principal Duties and Job Responsibilities):

• Provide brief counseling and recovery-support interventions at least monthly, and more frequently when clinically or programmatically appropriate, in accordance with office-based opioid treatment requirements.
• Assess client needs and coordinate proactive linkage and follow-up for substance use disorder treatment, HIV/HCV prevention and treatment, medical care, health insurance, housing, employment, and other social services.
• Conduct clinic-based client check-ins and coordinate with authorized support persons, clinical staff, and service partners to address barriers and promote continued engagement in care; provide community-based follow-up as needed.
• Maintain timely, accurate, and confidential case-management records, service notes, referral outcomes, and an ongoing communication log in required systems.
• Compile, verify, and submit program activity data and reports required by the department, College, and funding agencies.
• Maintain current knowledge of treatment options, patient-assistance programs, housing and employment resources, and community services; participate in required training, supervision, team meetings, and related program duties

Knowledge, Skills and Abilities Required:

• Knowledge of substance use disorders, harm reduction, recovery services, and HIV/HCV prevention and treatment resources.

• Ability to assess client needs, identify barriers to care, develop service plans, and coordinate referrals across multiple systems.

• Ability to recognize crisis situations, respond appropriately, and remain calm when clients express anger, fear, or distress.

• Strong verbal, written, interpersonal, and documentation skills, including the ability to communicate with clients, staff, healthcare providers, and community agencies.

• Ability to maintain confidentiality, professional boundaries, and culturally responsive, trauma-informed interactions with people from varied backgrounds.

• Ability to organize a clinic-based caseload, manage competing priorities, work independently, and collaborate with an interdisciplinary care team.

• Proficiency with Microsoft Word, Excel, PowerPoint, electronic health records, and program data systems.

• Knowledge of community resources and referral processes for healthcare, insurance, housing, employment, transportation, and other social needs.

Knowledge, Skills, Abilities Preferred:

• Skill in motivational interviewing, brief counseling, and engagement of people who use drugs.

• Knowledge of office-based opioid treatment, medication for opioid use disorder, and integrated behavioral health workflows.

• Experience coordinating care between outpatient clinical services and community-based providers.

Education and Experience Required:

• Bachelor's degree in Social Work, Psychology, Counseling, Public Health, Human Services, or a related field; an equivalent combination of relevant education, training, and experience may be considered.

• At least one year of relevant experience providing case management, behavioral health, substance use, healthcare navigation, or social services.

Education and Experience Preferred:

• Two or more years of case-management experience with people affected by substance use disorders, housing instability,    infectious disease, or other complex health and social needs.

• Experience providing case-management services in an outpatient clinic, addiction-treatment program, or integrated healthcare setting.

Licensure, Certification or Registration Preferred:

• Current CPR/First Aid certification or a relevant case management, substance use, behavioral health, or peer-support credential is preferred.