Guest Services Coordinator

Location Address:

Date Posted:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

• 0.0 FTE (Casual Position)
• 8-hour day/evening shifts
• No weekends

Job Description:

• Provides exemplary customer service to patients and guests.
  • Performs and model the Guest Service Behavior Standards while adhering to department workflows.
  • Creates a welcoming environment as the first contact for patients and guests. Assists and provides information to the patients, guests, and staff.
  • Receives discharged patients from staff. Observes patient in a designated area and safely assists patients into vehicles.
  • Answers telephone and transfers calls as necessary.
  • Performs the three fundamental duties in Lobbies: Greet everyone who enters the hospital while utilizing key words identified in workflows, escort patients and guests to their destinations and at the end of all interactions asks "Is there anything else I can do for you before I leave"
  • Performs the three fundamental duties in Waiting Rooms: Round with guests while utilizing key words identified in workflows, oversee and support volunteer activities to meet guest needs and at the end of all interactions asks "Is there anything else I can do for you before I leave"
• Navigates the hospital and its systems in order to meet the needs of patients and guests and to resolve their concerns.
  • Guest Service team members own all guest problems by either resolving the problem or finding another employee who can do so.
  • Assists family members with lodging and provides concierge services as needed.
• Oversees and directs the activities of Guest Service volunteers.
  • Assists with the training or coaching of volunteers to service standards and models exceptional service for volunteers at all times.
  • Assists with maintaining Patient Experience volunteer activity.
  • Distributes meal and parking coupons to volunteers.
• Maintains a welcoming, neat, clean and safe environment at all times.
  • Keeps frontline service areas are kept neat, clean and orderly.
  • Locates wheelchairs within the building as necessary.
  • Initiates action with other departments as needed in order to maintain a clean and safe environment.
• Other duties as assigned.

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 0 to 2 years in a fast-paced customer focused service role or office environment

• High school diploma or GED
• 2 to 5 years in a fast-paced customer focused service role or office environment

• Light Work:
• Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequently

Pay Range

Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.