Fleet Optimization and Customer Service Coordinator

CANAL BARGE COMPANY

JOB DESCRIPTION

Fleet Optimization and Customer Service Coordinator

I. POSITION DESCRIPTION

• Plan and optimize the deployment of CBC’s tank barge fleet to achieve strong customer service, operational performance and financial outcomes. Serve as a primary point of contact for customers during execution while effectively allocating equipment to minimize inefficiencies and improve fleet utilization and profitability.
• Balance daily execution with forward planning, anticipating customer and equipment needs to proactively identify and address potential service issues. 

II. BASIC FUNCTION

• Serve as a primary day-to-day point of contact for customers, proactively managing execution, communication and service issues.
• Coordinate with Transportation Services, Asset Management, Port Operations and Tank Marketing to maximize productive barge availability and minimize controllable downtime.
• Allocate assigned tank barges in collaboration with the Allocation team to ensure fulfillment of customer requirements.

III. MAJOR RESPONSIBILITIES

1. Allocation of Fleet

• Allocate assigned CBC tank barges based on customer requirements, equipment capabilities, operational considerations and overall fleet needs while maintaining safety and environmental standards.
• Work closely with Tank Marketing, Transportation Services and the Allocation team to utilize equipment effectively and efficiently, considering both immediate requirements and future fleet needs.

2. Customer Service

• Serve as a primary point of contact for assigned customers during execution, ensuring their needs and requirements are understood and appropriately addressed.
• Proactively communicate with customers, identify potential service issues and coordinate timely problem-solving and resolution.
• Continuously look for opportunities to improve CBC’s service and strengthen customer relationships.

3.Tank Barge Fleet Planning

• Maintain a forward-looking view of customer demand, barge availability and anticipated fleet requirements while supporting daily execution.
• Coordinate with Asset Management and other teams to schedule necessary downtime at appropriate times based on customer requirements, equipment needs and anticipated fleet demand.
• Maximize safe, productive barge availability by minimizing controllable downtime and ensuring equipment is ready when needed.

IV. EXPERIENCE/QUALIFICATIONS

• Maximize safe, productive barge availability by minimizing controllable downtime and ensuring equipment is ready when needed.
• College degree preferred
• Strong customer service orientation and written and verbal communication skills.
• Strong organizational, analytical and problem-solving skills with the ability to manage immediate priorities while anticipating future needs.
• Ability to collaborate effectively across customer-facing, commercial and operational teams.

V. MEASURES OF SUCCESS

1. 3-Day Planning Window / Barge Allocation

a. Ensure barges are identified, positioned and ready for scheduled customer load dates.

b. Facilitate effective and ongoing planning and collaboration among Tank Marketing, Transportation Services, Asset Management and Port Operations.

c. Effectively allocate barges, so the right customer has the right barge with the right features at the right time and at the appropriate cost to CBC and the customer.

2. Customer Service Failures

a. Minimize preventable customer service failures through proactive planning, communication and execution.

3. Minimize Downtime / Improve Uptime

a. Utilize the Tank Barge Time Breakdown to identify and manage controllable downtime.

b. Focus on minimizing Undefined, Cleaning and Out of Service days while ensuring available equipment is appropriately identified and communicated.

Canal Barge Company and its subsidiaries are Equal Opportunity Employers - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.