Customer Service Representative

Key Activities & Accountabilities  

·       Processing orders, credits, loan kit queries, repair order requests

·       Arranging returns and collections and handling proof of delivery and pricing requests

·       Handling incoming e-mails and calls

·       Proactively communicating with internal & external customers

·       Investigating and resolving invoice disputes

·       Logging and follow up of issue resolution and related communication back to the customer

Education 

• High School diploma or equivalent

Preferred:

- Further education in a relevant discipline but not essential

Experience 

Essential:

• 1 year in customer service, order management or contact center roles
• Develops rapport with colleagues and customers
• Can communicate proactively and professionally with Sales team members and Customers
• Ability to adapt to different types of people and situations to ensure positive outcomes
• Intermediate knowledge of MS Excel, MS Outlook, MS Word, Internet

Desirable:

• Basic ERP system knowledge
• Some experience in order management and contact centre roles
• Working level of English

Competencies

• Customer focused
• Collaborative
• Strong internal drive and motivation to make a difference
• Positive, optimistic mindset and can-do attitude
• Enjoys taking personal responsibility for meeting commitments
• Acts with integrity

Italy Pay Ranges:

• Italy: €25.300 - €42.300 EUR Annual

At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role.  In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.

If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.