The D Casino - Slots - Assistant Shift Manager

JOB TITLE: Assistant Shift Manager

DEPARTMENT: Slots

JOB SUMMARY:
 Assists the manager in hiring, managing, scheduling and supervising slot department staff on their shift.  Monitors operations to ensure slots are played fairly and legally on their shift.  Assists in implementing training programs for slot personnel.  Assists in developing the company’s system of Internal Controls, and Policies and Procedures. Monitors procedures to ensure compliance with Title 31 and pertinent gaming laws. Establishes and maintains contact with slot customers. Works closely with management and department personnel to maintain optimum efficiency. 

SUPERVISES:

• GSR – Guest Service Representative

ESSENTIAL JOB FUNCTIONS:  

• Responsible for practicing, supporting and promoting the Company Service Standards at all times
• Manages the slot department during assigned shift
• Approves jackpot payouts and ensures all appropriate forms are completed
• Ensures compliance with federal and state gaming regulations
• Maintain good working relations with all levels of the organization

QUALIFICATIONS:  

• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form
• Ability to handle customer disputes in a professional and tactful manner
• Ability to obtain/renew all government required licenses or certification, specifically a Nevada Gaming License
• Must be 21 years of age

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent
• Five (5) years previous supervisory experience in Casino Gaming

PHYSICAL, MENTAL AND WORK ENVIRONMENT:

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
• Manual dexterity to operate job related equipment.
• Work is typically in an area which may be noisy and may contain second hand smoke.
  
• Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned area. Constant contact with fellow team members and guests
• Ability to climb, bend, reach, pull up to 35 pounds, walk and stand for the duration of the shift 

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).